Looking for a Zendesk / Zopim Live Chat Alternative?

So you’re looking for a Zendesk / Zopim live chat alternative?
Have you considered a fully managed done of you live chat service?

It’s great that you see the value in using Live Chat for your website.  It can increase your conversion rate if done properly.  We’ve seen live chat increase sitewide conversion rate as much as 30% – it works.

Now you’re looking for the best live chat software to use, right?  There are a hundreds of live chat alternatives out there offering diverse features. Zendesk Zopim Live Chat is one of the popular options.

Before we share a zendesk zopim live chat alternative, here are a few things this software does well.

Zopim Live Chat is Easy to Install and Use

As they say, relationships with customers can be complex but your tool to connect with them shouldn’t be.  It’s very easy to setup Zendesk Zopim Chat on your website.  Just subscribe to the software, insert the code, and do some customization to match your company branding – then launch.

The Zopim live chat interface is also simple which makes training easier for your team. You can nswer visitor questions directly from the dashboard  and anyone can chat from your website by just clicking on the chat box.

You will be able to chat with customers and give them real-time chat support in no time.

Zendesk Zopim Has Proactive Chats

You can setup your Zendesk Zopim Live Chat so that it automatically sends an invite to your visitors to chat.  By having this feature, your visitors will feel important because they know that there’s someone in there ready to assist them if they have questions before buying. This will improve your customer experience and will positively affect your website conversion.

You can even go crazy with your automation in Zopim and specify your auto invite rules based on several criteria like pages they visited, amount of time spent in a page, adding your product in your website’s cart, etc.  There are a lot of options to consider when setting up your Zopim account.

Zendesk Zopim Has Live Chat Reporting

Zendesk Zopim Live Chat allows you to view a list of your visitors currently on your website. By monitoring this on your dashboard, you can focus your chat efforts on those who need help the most.

Imagine seeing a visitor who has been in your checkout page for more than 10 minutes. That visitor might have already added all of the products she wants to purchase but for some reason she’s not able to complete the order.  Maybe its time for you to chat with Zopim to help her.

Using Zopim chat analytics and reporting, you will be able to see quantitative and qualitative metrics about how well your chat is performing. This includes CSAT, agent performance, and more.

Zendesk Zopim Live Chat is Customizable

Your company has your own unique branding and its important to stay with it when you implement live chat.  Zendesk Zopim Live Chat can be customized easily.  Their chat badges are customizable and you can choose from different layouts and themes- you can even change the picture completely!

Aside from customizing the appearance, Zopim also allows you to configure any workflow- whether simple or complex.

Zendesk Zopim Live Chat is definitely one chat software we would recommend if you want to run live chat yourself.  But here’s a Zopim Live Chat alternative you might not have considered.

Have you considered having a company like HelpFlow run the chat for you (i.e. chatting with your visitors)

If You Run Live Chat Yourself
Make Sure You Follow These Best Practices

You need to be online 15 hours a day, 7 days a week including holidays.  Based on statistics from hundreds of eCommerce store that we’ve helped, a lot of visitors go to their website outside business hours.  You need to be there to answer their questions.  Not being able to engage with them when they visit your website will frustrate your visitors and may hurt your conversion rate.

You need to have at least 3 dedicated people to handle live chat for your business.  This will give you enough staff to cover your live chat based on the schedule mentioned.  As a business owner, you shouldn’t be handling live chat yourself.  It’s not the best use of your time and you should be focused on growing your business and not answering Tier I questions.

You need to train your agents and provide them with all of the resources they need to learn your business (like a knowledge base).  These will make your agents become successful in their job.  If you don’t have a robust training system and knowledge base, your visitors won’t get the help they need and will leave without buying.

Look at the Costs To
Run Live Chat Yourself

(USD) Per Month

(USD) To create KB

(USD) Per Month

(USD) Per Month

It costs at least $4,500 per month to host and run your own live chat team.  This does not include initial training expenses, additional hiring expenses (in case of bad hires or attrition) and maintenance.

HelpFlow provides done for you live chat service.  We make everything simple and effective by:

We will create the knowledge base for you.  This will contain all answers to questions we’ve compiled from hundreds of eCommerce sites we helped through these years.  We will also maintain and update the knowledge base whenever new information is given.  This will allow us to continuously learn your business and from there, we will be able to handle all questions asked before–this will lessen the questions we will be forwarding to you.

We will be providing you the team who will handle your live chat.  We have a robust training system and our team has done this for hundreds of eCommerce sites–they are highly skilled in handling live chat.  Our team will handle your live chat 15 hours a day, 7 days a week (including holidays).  By having our team handle your live chat, it eliminates the possibility of bad hires, lack of manpower due to attrition and training new employees.

We will provide you the live chat software to use for your website.  You no longer need to sign up for it separately.  Installation only take a few minutes and you’ll have a live chat system on your website in no time.  By using our live chat software, you will also be able to review chat transcripts so that you can check the quality of the chats done by our agents.  We will also provide you reports showing the results of our service to your conversion thru periodic reports.

It only takes us 7 days to launch.  We will be learning your business no matter how complicated it is and we will continue to learn your business for as long as you are a customer.  We will be handling live chat on your website 15 hours a day, 7 days a week including holidays–for as low as $997 per month.

We hope this comparison between Zendesk Chat and HelpFlow was useful to you. Our goal is to let you see how we can help you manage your live chat just like how we do it with hundreds of eCommerce stores–at a fraction of the cost should you decide to manage live chat yourself.

Interested in working with us?  Contact us at sales@helpflow.net.

I was your biggest skeptic, but you turned me around and now I’m your biggest fan.

You’ve changed my business in ways I couldn’t have imagined. And YES – you 110% earned my business–and learned my business–and have done a great job. Thank you!

Jeff Roth

CEO, GiftedTouch.com

Watch our quick demo below to see how we helped 100s of eCommerce sites by handling their Live Chat.

I’m very impressed with HelpFlow’s dedication to providing an excellent chat service for our customers. Their chat agents put in a very good effort to provide helpful answers.  Each time I gave them feedback for improvement, they responded quickly and immediately integrated the suggestions into their responses. They’re on the ball and constantly improving!

JP

Owner, ProTeethGuard.com