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EXAMPLE CHAT:

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Business Overview

This customer is one of the biggest bike and small engine supplies store in the US.  It’s important to them for customers to get their products and equipment repaired ASAP – that’s why they ship all day, everyday.  Because of this, it’s also important that their customer service is available beyond the usual 8 am to 5 pm schedule.

Chat Overview

The customer contacted live chat at 8:30 pm (EST) with questions about specific items he needed for his generator.  Because the agent was able to provide answers to his questions that night, the customer made the order the following morning.

I was surprised to get a response at this time, great customer service!

Website Visitor

ACTUAL CHAT WITH A CUSTOMER

Kurt Reynolds
Hi. How can I help you?

Visitor
Good night, I’m looking for these generac generator parts od4409 electronic governor, od4522 idle controller and of9035 carburetor

Kurt Reynolds
Thank you for the response! Let me check, please.  Here they are ***LINK**.  Generac 0D44090SRV Electric Governor Idle Controller

***LINK***.  Generac 0F9035 Generator Carburetor w/ Ball Stud – 0G4612 & 0K1588 .  ***LINK*** Generac 0D4522 Controller Assembly

Visitor
Thanks, can you give me the price and do you ship to Jamaica?

Kurt Reynolds
You will need to add them to your cart on your end, we cannot place the order for you.

Yes. We can ship internationally. Full details are at***LINK***.
The checkout page will calculate the Total cost before payment

Visitor
Thanks , what courier service do you use

Kurt Reynolds
We usually ship via USPS First Class Mail, USPS Priority Mail, or Fedex Ground; whichever option is most economical.

Visitor
Thanks I will place my order by tomorrow, you have been a great help, thanks once more

Kurt Reynolds
You’re welcome. Let us know if there’s anything else. Thanks for your time, I hope you have a pleasant evening

Visitor
You too

Kurt Reynolds
Thanks

In this chat session, the customer had several questions before making the purchase.  He was surprised to have someone assist him at 8 pm (EST).  All questions were addressed by the agent and the customer made the purchase the following morning.

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