Great Advice to Customer
The business is an eCommerce site that sells handmade buffalo bone bracelets. The business helps communities in Bali, Indonesia to preserve the artistic traditions passed down from generations and gives them the opportunity to earn steady income to save money for the future.
Customer engaged with live chat agent to get recommendations in choosing a bracelet for her God daughter. Agent gave the customer two great options-the plumeria bracelet and the mermaid tail bracelet. It turned out, her little god daughter loves the Little Mermaid so she decided to get this for her.
“Thanks Mike for giving me great guidance and advice on picking out a bracelet for my god daughter.”Website Visitor
ACTUAL CHAT WITH A CUSTOMER
Hi. How can I help you?
Hey Mike, which one do you think a little girl would like?
Thanks! Give me a second to look this over so I can get you an answer.
Thanks for waiting. Probably the **LINK** 🙂
I was just thinking that one too =] thats cute too
she loves little mermaid
its her favorite
your awesome thanks
You’re welcome. Is there anything else I may help you with?
nope thats it, thank you
Okay. I’ll close the chat box for now, but I’m here if needed. Thanks!
Have a wonderful day! 🙂
you too =]
Being available to customers while they are on your site is very important so that you can help your customers find the right product.
In this actual chat that we did with this customer, the agent provided strong product recommendations that fit the profile of the recipient of the item. The agent was able to help the customer make her final decision which resulted to a sale for the business.