Great Service, Return Customers
This customer sells exciting glow in the dark toys, flashing jewelry, blinking pins, and flashy accessories.
The customer reached out to our live chat agent seeking answers to several questions. The agent was able to answer all questions which resulted not only to a sale but also a possible return customer.
Excellent service! Representative very helpful!! Will shop with you again based on his outstanding customer service!Website Visitor
ACTUAL CHAT WITH A CUSTOMER
Hi. Sorry to interrupt you, but I wanted to let you know I’m online. Do you have any questions I can help with?
Do you have blinking jukebox pins?
Thanks for the chat! Let me check.
You can check> ***LINK***
You apparently do. I am online now and looking at SKU:2020000,
How do I know delivery date and shipping costs before I place the order?
The majority of our Products ship same day if the order is placed before 12pm PST weekdays and will arrive within 1-5 business days. Shipping costs can be reviewed upon checkout, before placing the order.
How do I get the 5% off coupon for all web orders?
You can enter the code Blinkout5 upon checkout for the discount.
Thanks so much for your help! I will place my order now! Do I do that by simply hitting the check out button?
Yes, on the checkout page there will be a field for the coupon code.
There are some customers who prefer to ask questions first before making a purchase. In this chat, the agent was able to answer all product, discount and shipping-related questions of the customer. Because of this, the customer decided to make the purchase. Not only that, customer expressed his satisfaction which motivates him to purchase again in the future.