Easy Chat Produced $12,500!
This customer has been in the business, online, selling Quality SkinCare Equipment for over 16 years. They are experts on this field and they have over 10,000 satisfied customers.
Our system automatically asked this website visitor if they had a question. They replied with a simple question, we used that to refer to our Client (they are a leadgen focused customer), and our client closed a $12,500 sale.
Excellent service! Representative very helpful!! Will shop with you again based on his outstanding customer service!Website Visitor
ACTUAL CHAT WITH A CUSTOMER
Hi. Sorry to interrupt you, but I wanted to let you know I’m online. Do you have any questions I can help with?
Have you got a photo of the stirrup options for the Rx4-200?
Thanks for the chat!
Let me check, please.
Sorry there’s no picture for it now but we can check with Lydia, our Customer Service Lead. I want to make sure to get you the right image. Can I have your name, email and phone?
***Visitor Name***, ***email address***
Updating into our system. firstname: ***First Name*** lastname: ***Last Name*** emailaddress: ***Email Address***
Is this what you’re referring to ***web page***
Got it. I will send this now and our staff will get ahold of you soon
May I help you with anything else?
no ……thank you
Happy to help. Thanks for your time, have a great weekend! (The chat box will have to be closed for now, but I’m here if needed.)
Although we could’ve answered this question, some Clients are really focused on lead generation and prefer us to refer chats to them. Specifically, they want us to spark up a conversation, build some report, and look for a reasonable reason to refer the visitor to them. We did that here, and it worked perfectly.