Being There To Solve Problems
SteelSeries is a leading provider of innovative gaming products designed specifically for eSports and passionate gamers everywhere.
The customer reached out to our live chat agent seeking for directions on where to download the driver that he purchased two years ago. This chat was support related and the agent was able to help the customer resolve his problem.
Sarah Winters was very helpful and provided all the information and links I needed to help solve my problem! Thank you, Sarah and the Steel Series team for being an amazing gaming company!Website Visitor
ACTUAL CHAT WITH A CUSTOMER
Hi. How can I help you?
Hello, Sarah! My name is Jordan and I had purchased a World of Warcraft gaming mouse from Target a few years ago. I seemed to have misplaced my software disk that is used to download to the laptop to help use the keybindings. I have my serial # if needed.
Thanks! Give me a second to look this over so I can get you an answer.
Sounds wonderful, thank you!
You can download it from here ***LINK***
Oh perfect! I appreciate your assistance 🙂
You’re welcome. 🙂 Is there anything else I may help you with?
It’s currently downloading! I will revisit site later if there are any errors! 🙂
Alright. I’ll close the chat for now but I’m here if needed. Thanks! Take care and have an awesome night! 🙂
Thanks, Sarah! Have a great night as well!
You’re welcome. 🙂
Not all chats end as a sale. Some customers contact live chat to get assistance with a product that they already have. Here, the agent was able to direct the customer to software download page. This only proves that a great product and a passionate customer service team makes an amazing gaming company!