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EXAMPLE CHAT:

Being There To Solve Problems

Business Overview

SteelSeries is a leading provider of innovative gaming products designed specifically for eSports and passionate gamers everywhere.

Chat Overview

The customer reached out to our live chat agent seeking for directions on where to download the driver that he purchased two years ago.  This chat was support related and the agent was able to help the customer resolve his problem.

Sarah Winters was very helpful and provided all the information and links I needed to help solve my problem! Thank you, Sarah and the Steel Series team for being an amazing gaming company!

Website Visitor

ACTUAL CHAT WITH A CUSTOMER

Sarah Winters
Hi. How can I help you?

Visitor
Hello, Sarah! My name is Jordan and I had purchased a World of Warcraft gaming mouse from Target a few years ago. I seemed to have misplaced my software disk that is used to download to the laptop to help use the keybindings. I have my serial # if needed.

Sarah Winters
Thanks! Give me a second to look this over so I can get you an answer.

Visitor
Sounds wonderful, thank you!

Sarah Winters
You can download it from here ***LINK***

Visitor
Oh perfect! I appreciate your assistance 🙂

Sarah Winters
You’re welcome. 🙂 Is there anything else I may help you with?

Visitor
It’s currently downloading! I will revisit site later if there are any errors! 🙂

Sarah Winters
Alright. I’ll close the chat for now but I’m here if needed. Thanks! Take care and have an awesome night! 🙂

Visitor
Thanks, Sarah! Have a great night as well!

Sarah Winters
You’re welcome. 🙂

Not all chats end as a sale.  Some customers contact live chat to get assistance with a product that they already have.  Here, the agent was able to direct the customer to software download page.  This only proves that a great product and a passionate customer service team makes an amazing gaming company!

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