We hired HelpFlow because we saw an opportunity to increase conversion rates across the board, specifically at checkout where we had a bit of a leaky bucket situation and we just wanted to increase conversions.

The HelpFlow agents being online 24/7 were fielding tons and tons of chats that really took a lot of pressure off our internal team. It improves user experience and helps reduce the workload for our team.

The HelpFlow approach is really data driven but what we got beyond that was we got the experience of getting to operate a website which has 24/7 live chat which beyond all the metrics, it just really enhances user experience.

Your team is amazing, they’re dynamite. They’re always there. I just felt that communication with them has been great. Our experience with HelpFlow has been top shelf, I would highly recommend working with HelpFlow.

We definitely were losing a lot of customers that would chat us outside of the 9-5 hours that we worked or on weekends. I really liked the idea of proactively reaching out to people that were on our website.

I feel like your team is super organized and every call was really efficient and your process is dialed. Having all these systems in place that you guys have has made it work and I imagine most companies could fit into that process.

It freed up a ton of my time and just helped me be able to focus. I trust that the chats are being handled. Over-all its been awesome. We’ve definitely been putting a lot more ads out and the fact that I’m not the one handling all the chats that are coming in from that is amazing and you guys are doing a great job!

So before HelpFlow, we were fairly time poor around here. Lots of client calls, lots of tickets and lots of chats. The chats were over 100 a day. That got taken away from us and it just allowed us to focus on our sales and customer service of big clients.

I was very skeptical. I didn’t think you would be able to pull it off — lighting is very technical. But it’s been the opposite, our customer rating approval is over 90% for chats. Very, very professional. A customer can go on any time of day and then get a response within seconds.

Once the chat is initiated, the conversion rate is six times higher than if the chat wasn’t initiated. So that number there alone is a no-brainer. When you’ve got that running 24 hours a day, 7 days a week, you literally cannot lose.

Great service that has most definitely increased our sales. We find most of our customers who are looking to buy from our website do so between the hours of 6pm and 9pm. This is obviously when our office is closed but with HelpFlow they continue when we stop. Assisting our customers when we are not available to do so. This live chat feature with HelpFlow also leaves my sales team free to generate bigger sales as they are not interrupted during working hours with live chat visitors. As a result we have sales generated from live chat and also our sales teams sales are kept separate.

WE LOVE HELPFLOW! We couldn’t keep up with the chats in-house and Edward and his team have been phenomenal! Our conversions and revenues have increased substantially. The cost is a no brainer as their direct efforts have netted us well over 4x to 5x the cost of the monthly service.

HelpFlow has been so much more than we imagined. Conversions are way up. Lead generation was non-existent and now we have a steady flow of leads daily.. and pretty well qualified for our sales team. The quality of the agents and their command of our business at this level is phenomenal. Customer support has been responsive and professional. After 6 months using the service I only have good things to say about HelpFlow, their process and their people. Very satisfied!

My company has been working with Helpflow.net for the past 2 years. We have been able to close several deals due to the interaction that they have with potential customers that visit our site. I highly recommend their services!

Great experience with HelpFlow. We’ve been working with Jon and his team for over 2 years and the chat reps keep getting better and better at understanding our business and communicating with potential customers. Their pricing is fair and we’d recommend them to anyone. Two thumbs up.

This service has been very useful in shepherding visitors through the sales process. The staff learned our scripts and are helpful answering questions from visitors. We are very satisfied with their service.

We’ve been with HelpFlow for some time and now and we have been pleased with our ROI since going live. They have provided a significant amount of leads to our company aside from simply being live to chat with our customers. It’s great to basically have another employee representing our company. I’ve been pleased with our relationship.

Very comprehensive service at a fair price. I love the way the team ‘learns’ as the project moves forward. I would recommend for ALL online shops as prospective customers have questions and having the ability to communicate with a human any time of the day is huge….

We’ve used HelpFlow on our eCommerce store for over 2 years now and have seen a consistent positive ROI from the service. There’s a measurable improvement in conversion rate from visitors who engaged with HelpFlow chat agents. HelpFlow is also consistently improving: they’ve introduced longer chat hours and they always take and incorporate feedback promptly. Overall a great company to work with.