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Testimonials and 
Example Chats

Our Customers

These are testimonials directly from customers that use our chat service.

People We Chatted With

These are mentions of our chat service in product reviews on our customers’ sites.

Real Chat Transcripts

These are real chats we’ve done, word for word, showing exactly how we do what we do.

We want to make our website world class and hired HelpFlow to handle live chat better than we were doing. HelpFlow stepped right in and quickly become a core part of our team. I highly recommend them! Mark B.

CEO, Medical Equipment Company

Your company is the only company on-line that has a live person to answer questions. The reviews help when there are hundreds of models with a wide range of prices; however, when it got down to quality, reliability,and price, speaking to a professional was very important.

Visitor We Chatted With

Our customer sells payment processing equipment for businesses. We realized this visitor was interested in a bulk order with specific product needs, and were able to gather their information for our customer to followup with to close the sale. (see full chat) $50K Sale Opportunity

Business Payment Systems Provider

I love how fast you guys react to the feedback we provide. It’s been great to see you implement things so quickly and constantly improve.

David B.

Marketing Director, Wooden Structures and Furniture Manufacturer

I couldn’t find the dimensions, but a question box appeared, asking if I needed help. I responded “Yes,” and right away a customer service rep came on. The person couldn’t find the exact dimensions, but promised to contact the correct person for me. I received an email with the needed dimensions and ordered several. I’d deal with this company again and again. Visitor We Chatted With

Our customer sells specialized accessories used in construction projects, usually with a lower price point of ~ $25-$100/order (i.e. not industrial equipment and machines). On this chat, we secured an opportunity for recurring $2,000 orders from a power user of these types of products. (See full chat) Recurring $2K Orders

Construction Accessories

We’ve been working with HelpFlow for a couple of years and I feel it’s the best single investment I’ve made on the internet. They keep refining their responses so people visiting our site get helpful information and are set up nicely when we do speak to them.

Larry G.

Owner, ATM Distributor and Processor

“As soon as I logged in, I was greeted by a chat box asking if I needed help. I am normally very annoyed by this sort of experience, but the tone of the initial message was extremely welcoming. In the end, I found (CHAT AGENT) to be very pleasant and he answered all my questions promptly.”

Visitor We Chatted With

This customer sells exciting glow in the dark toys, flashing jewelry, blinking pins, and flashy accessories.  Customer reached out to our live chat agent seeking answers to several questions. The agent was able to answer all questions which resulted not only to a sale but also a possible return customer. (See full chat)

Great Service, Return Customers

Novelty Products & Accessories

More Customer Testimonials

We have used HelpFlow for several months now. Prior to using them we tried live chat on our own, but we were unable to consistently provide quick responses. With HelpFlow, our Web Site customers now have access to live chat 7 days per week until midnight. The complicated questions are referred over to our inside sales team, so they can concentrate on warm leads and not routine questions. Our web site conversions have gone up consistently, clearly justify the cost of this service. I would highly recommend this service to any company selling products online.

Edward G.

Owner, Wheels and Tires Company

We’ve used HelpFlow on our eCommerce store for over 2 years now and have seen a consistent positive ROI from the service. There’s a measurable improvement in conversion rate from visitors who engaged with HelpFlow chat agents. HelpFlow is also consistently improving: they’ve introduced longer chat hours and they always take and incorporate feedback promptly. Overall a great company to work with.

JP

CEO, Company Selling Teeth Guards

Great service that has most definitely increased our sales. We find most of our customers who are looking to buy from our website do so between the hours of 6pm and 9pm. This is obviously when our office is closed but with Livechat and Helpflow they continue when we stop. Assisting our customers when we are not available to do so. This Livechat feature with Helpflow also leaves my sales team free to generate bigger sales as they are not interrupted during working hours with Livechat visitors. As a result we have sales generated from Livechat and also our sales teams sales are kept separate.

Johnpaul M.

Owner, Company Selling Insulation Products

Great product! We’re constantly learning from our customers, and we’ve experienced consistent improvements to conversion rates. The HelpFlow team is engaged and committed to help you grow your business.

Rune B.

Owner, Company Selling Gaming Peripherals

Check out the review below. You guys helped sell an $800 vape. Thanks =) “It’s a great product, and the chat function on Vaped helped my decision.” Chris S.

CEO, Company Selling Vaping Products

The way they actively engage in chats has been surprisingly effective, with way more leads being generated than before. The analytics don’t lie. With the additional conversions the service pays for itself immediately.

Ron P.

President, Machine Shop Tools Company

I had a $900 client that literally said she was about to leave, but then the chat box came up. She said that she responded and ended up buying solely due to the fact that someone was there to answer her right away. Jason K.

Owner, Photography Company

This service has been very useful in shepherding visitors through the sales process. The staff learned our scripts and are helpful answering questions from visitors. We are very satisfied with their service.

Andrew S.

Owner, Company Selling Screen Protectors

“As I read the chats, I’m impressed with the level of knowledge your agents can communicate about our products. I also get a lot more customers than I used to saying how happy they are that someone was there to answer their questions quickly. Keep up the good work!”

Tom O.

Owner, Company Selling Window Blinds

My company has been working with Helpflow for more than a year. They are very professional and I’m very satisfied with their services! We’re getting more and more online sales and inquiries than before. Strongly recommended!

Ethan

Owner, Company Selling LED Lighting

Great experience with HelpFlow. We’ve been working with Jon and his team for over 2 years and the chat reps keep getting better and better at understanding our business and communicating with potential customers. Their pricing is fair and we’d recommend them to anyone. Two thumbs up.

Dan N.

Owner, Company Selling Golf Cart Chargers

Very happy with these guys. Good, cheap, and get the job done. Will continue to use them. Very happy with these guys. Good, cheap, and get the job done. Will continue to use them. Very happy with these guys. Good, cheap, and get the job done. Will continue to use them.

Aaron W.

Owner, Company Selling Hearing Aids

Very comprehensive service at a fair price. I love the way the team ‘learns’ as the project moves forward. I would recommend for ALL online shops as prospective customers have questions and having the ability to communicate with a human any time of the day is huge….

Frank C.

Owner, Company Selling Reusable Water Bottles

OH MY GOODNESS. THIS IS PURE GOLD. Do whatever it takes to get them on your side; your business with leap forward. Our sales growth lept forward massively , instantly as soon as we had them up and running on our site. Total game changer. A far cry from the poor job that we had been doing prior because we didn’t have the manpower to handle doing ourselves.

Jeff R.

Owner, Company Selling Massage and Skin Care Equipment

We’ve been with HelpFlow for some time and now and we have been pleased with our ROI since going live. They have provided a significant amount of leads to our company aside from simply being live to chat with our customers. It’s great to basically have another employee representing our company. I’ve been pleased with our relationship.

Travis Y.

Owner, Company Selling Printing Supplies and Equipment

We have been using HelpFlow’s service for little over a year and it has been a great help to our team at the office and as well as for our customers. Visitors are often hesitant in picking up the phone and making a phone call but feel more comfortable to have a chat online. Having HelpFlow available across all devices makes it even more useful. Cheers!

Kamal M.

Owner, Licensed Wine and Spirits Store

We sell custom home furnishings online which requires a lot of in-depth product knowledge and customer “hand-holding” throughout the buying process. HelpFlow’s chat agents were able to pick up on the unique nuances of our business quickly and are now able to answer our customers intricate furniture questions with ease. The best part is… we’ve proven that potential customers who chat with HelpFlow agents on our site and then purchase have a much higher AOV and conversion rate. I highly recommend HelpFlow!

Jeff K.

Owner, Company Selling Furniture

We’ve been working with HelpFlow for a couple of years and I feel it’s the best single investment I’ve made on the internet. They keep refining their responses so people visiting our site get helpful information and are set up nicely when we do speak to them.

Larry G.

Owner, ATM Distributor and Processor

More Feedback from Visitors We Chatted With

“A special thanks to (chat agent), I chatted with her last night and she helped me set this up. Can’t thank her enough.”

Visitor We Chatted With

“As soon as I logged in, I was greeted by a chat box asking if I needed help. I am normally very annoyed by this sort of experience, but the tone of the initial message was extremely welcoming. In the end, I found (CHAT AGENT) to be very pleasant and he answered all my questions promptly.”

Visitor We Chatted With

The (PRODUCT) is awesome! It’s a great product, and the chat function on (WEBSITE) helped my decision. Free shipping is nice too, it’s like shopping locally. I will recommend (WEBSITE).

Visitor We Chatted With

Great customer service!

I was surprised to have on line assistance while browsing their Websites @ 8:30 in the evening. I got a follow up call within 15 min. They were willing to beat another company ‘s price with no problem. My table was not in stock so (BUSINESS OWNER) offered me an upgrade for the same price. Very professional & courteous.

Visitor We Chatted With

“Very professional and extremely helpful and friendly staff… On the phone and on line”

Visitor We Chatted With

I am completely floored by the quality of the service I just received! I went online to look for my dream table and was having a hard time finding it. Today I landed on (WEBSITE) and my challenges were quickly removed.

First there was the online chat. I did not see the exact table I was looking for but saw two that were close. I was able to describe what I liked in both of those tables and the online person sent that information to (CUSTOMER)

Visitor We Chatted With

Great customer service.

Great online customer service. Quick and responsive with questions and advice on how to use product.

Visitor We Chatted With

Easy access. And a very helpful representative.

Visitor We Chatted With

I love the website chat. I was having difficulties. They fixed my problem fast.

Visitor We Chatted With

Thank you. Your ‘Ask us a Question’ box came in most handy when I still had a few additional questions. I’d also like to add I appreciate that the ‘Ask us a Question’ box and representative are introduced without being obtrusive. Visitor We Chatted With

Chat was helpful in answering my question and leading to my purchase.

Visitor We Chatted With

“Wonderful online help from (CHAT AGENT). Thanks! Would love to see a variety pack available….maybe a variety of 10, 25 at a flat price (choose your colors or company selected variety)”

Visitor We Chatted With

“It was fantastic that a customer support chat window popped open!!! I did have a question and they sent me 2 links. WOW”

Visitor We Chatted With

“Very user friendly and efficient – no problems – appreciated the offer to CHAT – although did not need to chat”

Visitor We Chatted With

“On-line “Chat” with representative was positive and helpful.”

Visitor We Chatted With

As soon as I got on the site someone was there to chat with me to see if I needed any assistance.

Visitor We Chatted With

Love the chat option! Visitor We Chatted With

(CHAT AGENT) was extremely helpful!

Visitor We Chatted With

Great tech service and products. Online tech was great and helped me pick the right product for me needs.

Visitor We Chatted With

Good chat help.

Visitor We Chatted With

“Great…Thanks (chat agent) for being there in case I needed assistance.”

Visitor We Chatted With

“Site was very easy to use, the quantity discount worked correctly, sales rep came on chat to help right away. Great customer service. Thanks, (agent)

Visitor We Chatted With

“Having the live support tech via chat definitely helped! A+”

Visitor We Chatted With

The site is easy to navigate. A support staff member quickly popped up a web chat to see if I needed assistance and responded quickly. I found at least two good options to satisfy my needs. What’s not to like 🙂

Visitor We Chatted With

“After receiving the wrong glasses, due to a mix up at their warehouse and packaging, I was really frustrated! But after chatting with (CHAT AGENT) and his explanation of what had happened, I’m now truly a fan! Love the (PRODUCT) that he rushed to me!”

Visitor We Chatted With

“The prices are reasonable, finding what I needed was fast and simple. The on line assistance was very helpful, the ordering process was easy and the shipping was fast.”

Visitor We Chatted With

“Quick and easy to use. The chat help was of great value.”

Visitor We Chatted With

“(CHAT AGENT) was very helpful”

Visitor We Chatted With

“I will definitely use (WEBSITE) brand paint. I got a few 2 oz samples to try out on my wall. I’ve used the live chat on the website a couple times, and they have been very helpful, even getting back to me via e-mail to answer a question. The paint samples were easy to use, and don’t smell at all.”

Visitor We Chatted With

“Great on-line help!”

Visitor We Chatted With

“I was a little frustrated at first with getting a response to exchange glasses, but then I got in touch with (CHAT AGENT) and he was awesome! Got the correct glasses the next day.”
Visitor We Chatted With

Easy site and live chat feature was very nice.

Visitor We Chatted With

“I especially appreciate the assistance provided by the chat dialog on the website… every time I’ve asked them to help me find an item, they’ve delivered.”

Visitor We Chatted With

“Had issue getting discount for buying 3 samples but online help was very good”

Visitor We Chatted With

We had some difficulty in working with the order steps and color selection but were quite happy with the chat and email support.

Visitor We Chatted With

“Excellent customer service from (CHAT AGENT). Thank you.”

Visitor We Chatted With

I had to use the chat feature. (CHAT AGENT) was more than helpful. Thank you so much!

Visitor We Chatted With

The guys I chatted with about a month ago were very helpful.

Visitor We Chatted With

“The website is laid out very well, easy to maneuver. The “Ask Us” guy was helpful. ”

Visitor We Chatted With

“quick and easy. even pop up chat if needed. :)”

Visitor We Chatted With

“(CHAT AGENT) was great to chat with!!”

Visitor We Chatted With

“I think this site is perfect for anything badge-carry related. It has a great selection, no minimum quantities, and friendly on-line chat service. “

Visitor We Chatted With

“I LIKED THE SUPPORT IN THE CHAT OF  (CHAT AGENT)”

Visitor We Chatted With

“Worked with the chat feature, was very helpful”

Visitor We Chatted With

“Very friendly site. Customer service chat was very helpful”

Visitor We Chatted With

“good chat service”

Visitor We Chatted With

“It’s nice that someone can “chat” with you if you have a question.”

Visitor We Chatted With

“outstanding. Love the online support”

Visitor We Chatted With

“Receiving answers to questions over online chat was nice.”

Visitor We Chatted With

“I like the live chat…very helpful. Site is easy to use and I like the variety and selection of products.”

Visitor We Chatted With

“The absolute best, fastest, most efficient Live Chat I’ve ever used! Very short delays between my question and his answers.”

Visitor We Chatted With

More Actual Chat Examples

These are real chats we’ve done, word for word, showing exactly how we do what we do.

Knowledge and Rapport

Agent delivered great Customer Experience by showing great knowledge about the product, building rapport, and being professional during the chat session. See the chat.

Visual Info on Chat

Explaining a product visually let customers “see and feel” it when shopping online.  That’s exactly what the agent did here and it resulted to a sale from a first time visitor of the website. See the chat.

Perfect Recommendations

Here, the agent provided perfect recommendations to a customer looking for the perfect bracelet for her God Daughter.  Because of this, the chat resulted into a sale. See the chat.

Being There To Help Customers

Not all chats are sales related.  Some customers contact chat to get after-sales support.  Regardless, you should be there to help your customers. See the chat.

Great Service = Repeat Clients

Customers appreciate it when they know that “someone’s there” to assist them when shopping.  It motivates them to buy from their trusted and loved sellers. See the chat.

Being Available After 5

Some customers do their shopping outside usual business hours that’s why they appreciate someone being available after most stores close for the day. See the chat.

WATCH THE ONLINE DEMO VIDEO

Our live chat service works well. Take a quick look at the online demo video to see if this is a fit — no pressure, the service sells itself.

DONE FOR YOU
LIVE CHAT SERVICE