TRUSTED BY OVER 100 BRANDS | SINCE 2015

What Do Our Clients Think Of Our Services

We have been providing multiple service offerings to a wide range of eCommerce stores since 2015. Below, you can see Client feedback, case studies, and even comments from customers we've helped.

Want to see something more specific? Don't hesitate to ask.

TESTIMONIALS

We've helped many clients become more successful in their business with our services.

We help with their live chat, customer service, marketing and recruitment. We were able to help them not just in driving sales but also achieving results in the other areas of their business.

Mark B
CEO, Medical Equipment Company

“We wanted to make our website world class”

We wanted to make our website world class and hired HelpFlow to handle live chat better than we were doing. HelpFlow stepped right in and quickly become a core part of our team. I highly recommend them!

Edward G.
OWNER, Wheels and Tires Company

“Website conversions have gone up”

We have used HelpFlow for several years now. Prior to using them we tried live chat on our own, but we were unable to consistently provide quick responses. With HelpFlow, our Web Site customers now have access to live chat 7 days per week. The complicated questions are referred over to our inside sales team, so they can concentrate on warm leads and not routine questions. Our web site conversions have gone up consistently, which clearly justifies the cost of this service. I would highly recommend this service to any company selling products online.

Mitchell E.
CEO, Company Selling Lighting Supplies

“Customer rating approval is over 90% for chats.”

I was very skeptical. I didn’t think you would be able to pull it off — lighting is very technical. But it’s been the opposite, our customer rating approval is over 90% for chats. Very, very professional. A customer can go on any time of day and then get a response within seconds.

Larry G.
Owner, ATM Distributor and Processor

“Best single investment I've made”

We’ve been working with HelpFlow for a couple of years and I feel it’s the best single investment I’ve made on the internet. They keep refining their responses so people visiting our site get helpful information and are set up nicely when we do speak to them.

David B.
Wooden Structures and Furniture Manufacturer

“You implement things so quickly and constantly improve”

I love how fast you guys react to the feedback we provide. It’s been great to see you implement things so quickly and constantly improve.

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AJ
CMO, Company Selling Online Courses

“Your team is amazing, they're dynamite!”

The HelpFlow approach is really data driven but what we got beyond that was we got the experience of getting to operate a website which has 24/7 live chat which beyond all the metrics, it just really enhances user experience.

Your team is amazing, they’re dynamite. They’re always there. I just felt that communication with them has been great. Our experience with HelpFlow has been top shelf, I would highly recommend working with HelpFlow.

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JP
Co-Founder, Company Selling Jewelry

“You guys are doing a good job!”

At first, I wasn’t too sure. Obviously I had some concerns but I think your team is really good. I think they learn as they go which is good too. We learn from our mistakes and we’re always adapting, so pretty happy with the results.

You guys did a good job adapting and learning what our brand sounds like and how we talk, how we respond and our core values. You guys are doing a good job!

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Rob S
CEO

“Our conversions and revenues have increased substantially.”

WE LOVE HELPFLOW! We couldn’t keep up with the chats in-house and Edward and his team have been phenomenal! Our conversions and revenues have increased substantially. The cost is a no brainer as their direct efforts have netted us well over 4x to 5x the cost of the monthly service.

John Paul M.
Owner, Company Selling Insulation Products

“Live chat drives website sales so my sales team can focus on bigger deals.”

Great service that has most definitely increased our sales. This live chat feature with HelpFlow also leaves my sales team free to generate bigger sales as they are not interrupted during working hours with live chat visitors. As a result we have sales generated from live chat and also our sales teams sales are kept separate.

Ready to grow your team? Get in touch today!

TRUSTED BY OVER 100 BRANDS | SINCE 2015

What Do Our Clients Think Of Our Services

We have been providing multiple service offerings to a wide range of eCommerce stores since 2015. Below, you can see Client feedback, case studies, and even comments from customers we've helped.

Want to see something more specific? Don't hesitate to ask.

results

Our Metrics of Client Success

Conversion Rate

5x+ conversion rate for website visitors that our CX team engages with.

Lifetime Value

25%+ increase in customer LTV once the full cycle of CX strategy is in place.

Customer Satisfaction

90%+ CSAT score across all customer service channels and scenarios.

Response Time

Under 10 second live chat response. Under 1 hour response across other tickets.

CX Driven Revenue ROI

300% ROI on CX team investment vs revenue directly attributed to CX team.

Nearly 100% Retention

We maintain a near perfect retention rate on newly onboarded and existing clients.
Testimonials

Nearly A Decade
Of Happy Clients!

Mark B
CEO, Medical Equipment Company

“HelpFlow is a Core Part of Our Team”

We wanted to make our customer service world class and hired HelpFlow to handle live chat better than we were doing. HelpFlow stepped right in and quickly become a core part of our team.

I highly recommend them!

Edward G.
OWNER, Wheels and Tires Company

"Our Conversion Rate Has Gone Up Consistently"

We have used HelpFlow for several years. Prior to using them, we were unable to consistently provide quick responses to customers. With HelpFlow, our customers now get fast responses 7 days per week. The complicated questions are referred over to our inside sales team and HelpFlow handles the rest. Our web site conversions have gone up consistently, which clearly justifies the cost of this service. I would highly recommend this to anyone selling products online.

Mitchell E.
CEO, Company Selling Lighting Supplies

“I Was Skeptical At First - But Customers Are Very Happy!”

I was very skeptical at first. I didn’t think HelpFlow could pull off customer service for us — lighting products are very technical.

But HelpFlow has done great! Customer satisfaction over 90% for chats, they get responses any time of day within seconds, and everything is very very professional.

Larry G.
Owner, ATM Distributor and Processor

“This Is The Best Marketing Investment Ever”

We’ve been working with HelpFlow for years it has been the best single investment I’ve made on the internet.

They keep refining their responses so our customers get helpful information and are teed up perfectly if my team needs to help.

David B.
Wooden Structures and Furniture Manufacturer

“HelpFlow Executes So Quickly!”

I love how fast you guys react to the feedback we provide. It’s been great to see you implement things so quickly and constantly improve.

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AJ
CMO, Company Selling Online Courses

“Offering 24/7 Customer Service is a Huge Win for Our Customers”

What I appreciate most is having our business operate with 24/7 customer service. Beyond all the metrics, it just really enhances the experience for our customers.

Your team is amazing, they’re dynamite. They’re always there. I just felt that communication with them has been great. Our experience with HelpFlow has been top shelf, I would highly recommend working with HelpFlow.

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JP
Co-Founder, Company Selling Jewelry

“HelpFlow Did a Good Job Learning My Business”

You guys did a good job adapting and learning what our brand sounds like and how we talk, how we respond and our core values.

At first, I wasn’t too sure you could do this. I had some concerns, your team did a really good job. They learn as they go and we’re always adapting - I'm happy with the results!

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Rob S
CEO

“HelpFlow Has Netted Us Well Over 4-5X Their Cost”

WE LOVE HELPFLOW! We couldn’t keep up with chats in-house and their team have been phenomenal!

Our conversions and revenues have increased substantially. The cost is a no brainer as their direct efforts have netted us well over 4x to 5x the cost of the monthly service.

John Paul M.
Owner, Company Selling Insulation Products

“HelpFlow Has Most Definitely Increased Our Sales”

Great service that has most definitely increased our sales. HelpFlow handles a lot of sales directly on live chat which leaves my sales team free to generate bigger sales.

FEEDBACK FROM VISITORS

Actual Feedback From Visitors We Helped

“All issues resolved!”

To my delight Lois went beyond my question(s). All issues resolved!

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Visitor We Chatted With

Dog Harness Customer

“The agent was helpful!”

The agent was helpful and when she didn’t know the answer to the question, they took the time to go look it up and I appreciated that!

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Visitor We Chatted With

Leather Accessories Customer

“Very easy to shop!”

I wasn’t gonna ask but once I saw the chat box pop up I considered asking my question rather than searching on the website. Very easy to shop!

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Visitor We Chatted With

Handmade Grooming Products Customer

“She was very helpful...”

She was very helpful explaining how to measure my puppy dog for the harness, thank you & god bless!

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Visitor We Chatted With

Dog Harness Customer

“Quick, attentive & professional!”

Lyn did a wonderful job sorting out our issue. Quick, attentive and professional!

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Visitor We Chatted With

Handcrafted Leather Goods Customer

“Agent was top notch!”

The agent was top notch and deserves a pay raise for his excellent customer service skills.

Excellent service!

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Visitor We Chatted With

E-cigarette Customer

“Exactly what I needed!”

Great help! was able to provide exactly what I needed for comparison of tables!

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Visitor We Chatted With

Ping-pong Equipment Customer

“She was very patient with me and understanding and reassuring.”

She was very patient with me and understanding and reassuring. I got the last item I needed for my kitchen. Thank you so much for your support. It makes it so I don't spend tons of my time wondering if there will be any problems.

Rocket Agency Helped Us To Reach Our Ambitious Marketing Goals - Rocket X Webflow Template

Visitor We Chatted With

Ceramic Cookware Customer

“Very Impressed”

I am very impressed that someone was on hand to deal with this for me.

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Visitor We Chatted With

Premium CBD Customer

Ready to grow your team? Get in touch today!