Client Testimonials and Visitor Feedback

Featured Client Story

IAP Career College sells over a hundred online certificate courses which helped people get started with their dream career.  Courses can be completed in a 6-week time and are completely self-directed.

Initially, they hired HelpFlow to increase their conversion rate and sales at checkout thru Live Chat.  However, HelpFlow has provided their team more benefits that what they initially established.  HelpFlow helped their support team in answering Level 1 questions which greatly reduced the pressure from their internal team.  Thus, they are able to focus on more difficult and higher level tickets.

HelpFlow also helped IAP enhance customer experience by offering 24/7 live chat service.  This means that their customers can get assistance anytime of the day and any day of the week thru Live Chat

Happy HelpFlow Clients
This is feedback from just a few of our happy clients.
We’ve been working with HelpFlow for a couple of years and I feel it’s the best single investment I’ve made on the internet. They keep refining their responses so people visiting our site get helpful information and are set up nicely when we do speak to them.
Larry G.

Owner, ATM Distributor and Processor

I love how fast you guys react to the feedback we provide. It’s been great to see you implement things so quickly and constantly improve.
David B.

Wooden Structures and Furniture Manufacturer

Great service that has most definitely increased our sales. We find most of our customers who are looking to buy from our website do so between the hours of 6pm and 9pm. This is obviously when our office is closed but with Livechat and Helpflow they continue when we stop. Assisting our customers when we are not available to do so. This Livechat feature with Helpflow also leaves my sales team free to generate bigger sales as they are not interrupted during working hours with Livechat visitors. As a result we have sales generated from Livechat and also our sales teams sales are kept separate.
Johnpaul M.

Owner, Company Selling Insulation Products

We have used HelpFlow for several months now. Prior to using them we tried live chat on our own, but we were unable to consistently provide quick responses. With HelpFlow, our Web Site customers now have access to live chat 7 days per week until midnight. The complicated questions are referred over to our inside sales team, so they can concentrate on warm leads and not routine questions. Our web site conversions have gone up consistently, clearly justify the cost of this service. I would highly recommend this service to any company selling products online.
Edward G.

Owner, Wheels and Tires Company

Great product! We’re constantly learning from our customers, and we’ve experienced consistent improvements to conversion rates. The HelpFlow team is engaged and committed to help you grow your business.
Richard

Owner, Company Selling Gaming Peripherals

People We Chatted With

These are mentions of our chat service in product reviews on our customers’ sites.

A special thanks to (chat agent), I chatted with her last night and she helped me set this up. Can’t thank her enough.
Visitor We Chatted With

Excerpt From Product Review

As soon as I logged in, I was greeted by a chat box asking if I needed help. I am normally very annoyed by this sort of experience, but the tone of the initial message was extremely welcoming. In the end, I found (CHAT AGENT) to be very pleasant and he answered all my questions promptly.
Visitor We Chatted With

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The (PRODUCT) is awesome! It’s a great product, and the chat function on (WEBSITE) helped my decision. Free shipping is nice too, it’s like shopping locally. I will recommend (WEBSITE).
Visitor We Chatted With

Excerpt From Product Review

Great customer service! I was surprised to have on line assistance while browsing their Websites @ 8:30 in the evening. I got a follow up call within 15 min. They were willing to beat another company ‘s price with no problem. My table was not in stock so (BUSINESS OWNER) offered me an upgrade for the same price. Very professional & courteous.
Visitor We Chatted With

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Very professional and extremely helpful and friendly staff… On the phone and on line
Visitor We Chatted With

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I am completely floored by the quality of the service I just received! I went online to look for my dream table and was having a hard time finding it. Today I landed on (WEBSITE) and my challenges were quickly removed.

First there was the online chat. I did not see the exact table I was looking for but saw two that were close. I was able to describe what I liked in both of those tables and the online person sent that information to (CUSTOMER)

Visitor We Chatted With

Excerpt From Product Review