How HelpFlow 24/7 Live Chat Skyrockets Conversions for Customers

Hear from companies just like yours about how working with HelpFlow altered the trajectory of their business.

How HelpFlow 24/7 Live Chat Skyrockets Conversions for Customers

Hear from companies just like yours about how working with HelpFlow altered the trajectory of their business.

More than 100 eCommerce stores from all over the world are using HelpFlow’s 24/7 Live Chat team to increase conversions and checkout recovery.

But don’t just take our word for it. Here are just a few of our 100+ happy HelpFlow clients. 

More than 100 eCommerce stores from all over the world are using HelpFlow’s 24/7 Live Chat team to increase conversions and checkout recovery.

But don’t just take our word for it. Here are just a few of our 100+ happy HelpFlow clients. 

Fine Jewelry Company

HelpFlow agents predict cart abandonment before they occur to
proactively reengage shoppers.

The Challenge:
Visitors with questions on site outside of business hours

The Outcome:
24/7 live chat resulted in 110X Revenue Impact

Fine Jewelry Company

HelpFlow agents predict cart abandonment before they occur to proactively reengage shoppers.

The Challenge:
Visitors with questions on site outside of business hours

The Outcome:
24/7 live chat resulted in 110X Revenue Impact

Lighting Company

HelpFlow simplified complex product selection
and helped focus the customer search.

The Challenge: Search Fatigue 

The Outcome: Client increased conversions by 5X and Average Order Value by 43%

The Challenge: Client Concerns About Live Chat Cost

The Outcome: HelpFlow more than paid for itself. Client saw double-digit ROI every month.

Lighting Company

HelpFlow simplified complex product selection and helped focus the customer search.

The Challenge: Search Fatigue 

The Outcome: Client increased conversions by 5X and Average Order Value by 43%

The Challenge: Client Concerns About Live Chat Cost

The Outcome: HelpFlow more than paid for itself. Client saw double-digit ROI every month.

Gun And Firearms Company

HelpFlow’s comprehensive client onboarding process enabled us to methodically learn every part of the client’s business and seamlessly integrate 24/7 live chat support.

The Challenge: Complex Product Selection 

The Outcome: Answers provided by HelpFlow’s live chat agents were so effective that an additional 1,299 sales were made on the client’s website in just 1 month.

The Challenge: Concerns about outsourcing customer service

The Outcome: HelpFlow learned the business and the products so well, in fact, that Average Order Value increased by 40%.

Gun And Firearms Company

HelpFlow’s comprehensive client onboarding process enabled us to methodically learn every part of the client’s business and seamlessly integrate 24/7 live chat support.

The Challenge: Complex Product Selection 

The Outcome: Answers provided by HelpFlow’s live chat agents were so effective that an additional 1,299 sales were made on the client’s website in just 1 month.

The Challenge: Concerns about outsourcing customer service

The Outcome: HelpFlow learned the business and the products so well, in fact, that Average Order Value increased by 40%.

What HelpFlow Clients Are Saying

Conversions, speed, quality, and efficiency are what clients expect. But they end up pleasantly surprised that they actually get much more with HelpFlow. 

Client That Sells Online Certificate Programs


ANDREW J

Chief Marketing Officer

Client That Sells Fine Jewelry


JULIEN P

Chief Executive Officer

Client That Sells Cacao Products


JONAS AND SENA

CEO and MARKETING MANAGER

Client That Sells Baby Pumps


J.J.

CEO

Testimonials

WE LOVE HELPFLOW! We couldn’t keep up with the chats in-house and Edward and his team have been phenomenal! Our conversions and revenues have increased substantially. The cost is a no brainer as their direct efforts have netted us well over 4x to 5x the cost of the monthly service.

Rob S.

HelpFlow has been so much more than we imagined. Conversions are way up. Lead generation was non-existent and now we have a steady flow of leads daily.. and pretty well qualified for our sales team. The quality of the agents and their command of our business at this level is phenomenal. Customer support has been responsive and professional. After 6 months using the service I only have good things to say about HelpFlow, their process and their people. Very satisfied!

SK A.

My company has been working with Helpflow.net for the past 2 years. We have been able to close several deals due to the interaction that they have with potential customers that visit our site. I highly recommend their services!

Ron P.

Great experience with HelpFlow. We’ve been working with Jon and his team for over 2 years and the chat reps keep getting better and better at understanding our business and communicating with potential customers. Their pricing is fair and we’d recommend them to anyone. Two thumbs up.

Dan N.

This service has been very useful in shepherding visitors through the sales process. The staff learned our scripts and are helpful answering questions from visitors. We are very satisfied with their service.

Andrew S.

We’ve been with HelpFlow for some time and now and we have been pleased with our ROI since going live. They have provided a significant amount of leads to our company aside from simply being live to chat with our customers. It’s great to basically have another employee representing our company. I’ve been pleased with our relationship.

Travis Y.

Very comprehensive service at a fair price. I love the way the team ‘learns’ as the project moves forward. I would recommend for ALL online shops as prospective customers have questions and having the ability to communicate with a human any time of the day is huge….

Frank

We’ve used HelpFlow on our eCommerce store for over 2 years now and have seen a consistent positive ROI from the service. There’s a measurable improvement in conversion rate from visitors who engaged with HelpFlow chat agents. HelpFlow is also consistently improving: they’ve introduced longer chat hours and they always take and incorporate feedback promptly. Overall a great company to work with.

JP

We were very nervous about outsourcing our after hours live chat for our ecommerce business, but knew we needed to do something. Fortunately, Helpflow has been a very positive experience for us so far – from a very thorough interview process to understand our business processes to continual back and forth communication with their support team to make sure chat questions and leads are handled properly. Highly recommended!

David

We’ve been working with HelpFlow for a few years and have always been happy with the service and flexibility. They do a great job of pointing our friction points on our website and letting us know what customers are struggling with.

Brett

My company LEDLIGHTSWORLD LTD has been working with Helpflow for more than a year. They are very professional and I’m very satisfied with their services! We’re getting more and more online sales and inquiries than before. Strongly recommended!

Ethan

Very happy with these guys. Good, cheap, and get the job done. Will continue to use them. Very happy with these guys. Good, cheap, and get the job done. Will continue to use them. Very happy with these guys. Good, cheap, and get the job done. Will continue to use them.

Aaron W.

OH MY GOODNESS. THIS IS PURE GOLD. Do whatever it takes to get them on your side; your business with leap forward. Our sales growth lept forward massively , instantly as soon as we had them up and running on our site. Total game changer. A far cry from the poor job that we had been doing prior because we didn’t have the manpower to handle doing ourselves.

Jeff R.

We have been using HelpFlow’s service for little over a year and it has been a great help to our team at the office and as well as for our customers. Visitors are often hesitant in picking up the phone and making a phone call but feel more comfortable to have a chat online. Having HelpFlow available across all devices makes it even more useful. Cheers!

Kamal M

www.drinkupny.com

We sell custom home furnishings online which requires a lot of in-depth product knowledge and customer “hand-holding” throughout the buying process. HelpFlow’s chat agents were able to pick up on the unique nuances of our business quickly and are now able to answer our customers intricate furniture questions with ease. The best part is… we’ve proven that potential customers who chat with HelpFlow agents on our site and then purchase have a much higher AOV and conversion rate. I highly recommend HelpFlow!

Jeff K.

What HelpFlow Clients Are Saying

Conversions, speed, quality, and efficiency are what clients expect. But they end up pleasantly surprised that they actually get much more with HelpFlow. 

“Even beyond all the metrics, it just really enhances the user experience… Our experience has been top shelf.”

 
IAP Career College sells online certificate courses which help people launch their dream career. Courses can be completed in a 6-week time and are completely self-directed.

The challenge: Increase conversion rates and sales at checkout

The outcome: Accomplished both objectives AND freed up time for the client, thereby enabling them to focus on converting high priority leads involving more complicated purchasing barriers.

Schedule a Strategy Call

Schedule a Strategy Call, where we’ll share actionable ways you can use live chat to drive more sales.

Whether you work with us or not, this call will help you level up your live chat strategy and drive more sales since we’ve worked with so many stores.