(888) 600-5761 contact@helpflow.net

Privacy Policy

updated: 9/1/2016 12:30pm US PST


Compete Enterprise Group, Inc. DBA Help Flow (Help Flow) provides website chat services to businesses (Services). We have adopted this Privacy Policy to establish standards to protect the Personal Information that we collect to provide the Services and operate the business.

Our goal with publishing this Privacy Policy is to make it easy for you to understand what Personal Information we collect and store and the rights you have with respect to your own Personal Information.

Who and What This Policy Applies To

This policy applies to Personal Information, as listed below.

We handle Personal Information related to our own business as well as potentially storing Personal Information on behalf of our customers and users that input Personal Information into our systems.

Our Privacy Policy does not apply to information collected about businesses or companies, but does apply to people in those businesses.

The Privacy Policy applies to all types of information, physical and digital.

If an individual provides Personal Information or other information about someone other than themselves, they warrant that they have full consent of the person to provide the information.

Persons under the age of 18 years old cannot use our services without the supervision of a parent or guardian.

Personal Information

Most information we collect is needed to identify an individual for the purposes of our business, answer questions of the individual pertaining to this information in the course of our business, or contact the individual in the course of our business.

Without limitation, the type of information we may collect is listed below.

Personal Information – Name, location, date of birth, and other information that allows us to identify who the individual is.

Contact Information– Email address, telephone, website address, postal address, third-party account usernames, and other information that allows us to contact the individual.

Financial Information – Bank or credit card details to transact with us, or other information that allows us to provide them with our services.

Statistical Information –  Online and offline preferences, habits, movements, trends, decisions, associations, memberships, purchases, and other information for statistical purposes.

Information Sent to Us – Any information provided to us in correspondence with the individual.

How Personal Information is Collected

Most information will be collected while the individual uses the Services, or generally corresponding and transacting with us. However, we may also receive information from third-party sources such as advertising, public records, mailing lists, contractors, staff, or business partners. Information is generally collected as listed below.

Registrations / Subscriptions – When an individual registers or subscribes for a service, account, or other resources we provide which requires their personal information to gain access.

Accounts / Memberships – When an individual submits their information to open an account and / or become a member with us.

Supply – When an individual supplies us with goods or services.

Contact – When an individual contacts us in any way.

Access – When an accesses us through the internet, we may collect information using analytical services or cookies (if preferred, an individual can adjust their browser’s settings to accept or reject cookies).

Pixel Tags – Pixel tags enable us to send email messages and know if the message has been opened.

We will endeavor to ensure an individual is aware of when their Personal Information is being collected.

Disclosure and Use of Personal Information

In general, we will not use any Personal Information other than for the purpose for which is was collected unless we receive the individual’s permission. The purpose of collection is determined by the circumstances in which the information was collected or submitted.

Information is used to enable us to operate our business, which may include the below.

  • Providing goods and services to the individual
  • Verifying the individual’s identity
  • Communicating about their relationship with us, our own marketing, surveys / questionnaires.
  • Investigating any complaints about or made by an individual, or if we have reason to believe that an individual is in breach of our terms and conditions or has been otherwise engaged in unlawful activity.
  • As required or permitted by any law

We will not disclose or sell Personal Information to third parties totally unrelated to providing the Services under any circumstances.

Opting “In” or “Out”

An individual may opt to not have us collect their Personal Information, though this may prevent us from offering them some or all of our Services.

If an Individual believes that they have received information from us the they did not opt in or out to receive, they should contact us immediately.

We may send individual important notices, such as changes to our terms and conditions and policies. An Individual may not opt out of receiving these communications since this information is important to the Individual’s interact with us.

The Safety and Security of Personal Information

We may appoint a Privacy Officer to oversee the management of this Personal Information. This officer may have other duties within our business and also be assigned by internal and external professionals and advisors.

We will take all reasonable precautions to protect an individual’s Personal Information from unauthorized access. The security of online and offline transactions and communications cannot be guaranteed. Each individual providing information to us via the internet or offline does so at their own risk. We cannot accept responsibility for misuse or loss of Personal Information where the security of information is not within our control.

If an Individual suspects any misuse or loss of Personal Information, they should contact us immediately.

We are not liable for any loss, damage, or claim arising out of another person’s use of the Personal Information where we were authorized to provide that person with the Personal Information.

How to Access or Update Information

An Individual has the right to request their Personal Information from us and we have an obligation to provide them with such information within the time period required by law after receiving their written request.

It is an Individual’s responsibility to provide us with accurate and truthful Personal Information. We cannot be liable for any incorrect information that was provided to us.

Complaints or Disputes

If an Individual ha a complaint about our handling of their Personal Information, they should provide this complain in writing immediately.

If there is a dispute regarding an Individual’s Personal Information, we both must first attempt to resolve the issue directly between us.

If we become aware of any unauthorized access to an Individual’s Personal Information, we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.

Third Party Technologies

Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from your websites and elsewhere on the internet and use that information to provide measurement services and target ads.

We are currently using:

  • Google Analytics (including Google Analytics Advertising Features)
  • Facebook pixel
  • Google Adwords tag (including remarketing tag)

All above third parties use cookies, usage and event data collection mechanisms.
All above third parties may use the data collected to contextualize and personalize the ads of its own advertising network.

Opt out:

  • Users can opt-out of the collection and use of information for ad targeting.
  • To opt-out user can use services like http://www.aboutads.info/choices/ or http://www.youronlinechoices.eu/

Contact Us

All contact with regards to privacy should be addressed to:

ATTN: Privacy Officer
13446 Poway Road
Poway, CA 92064
United States of America

You may contact the Privacy Officer by email in the first instance.


Additions to This Policy

If we decide to change this Privacy Policy, we will post the changes on our website at www.helpflow.net. Please refer to our website to review any amendments.

We may do things in addition to what is stated in this Privacy Policy to comply with United States of America Privacy Policy principles. Nothing in this Privacy Policy shall deem us to have not complied with United States of America Privacy Policy principles.