How Savvy eCommerce Stores Have Used Live Chat to Increase Their Conversion Rate and Average Order Value


Are you focused on increasing conversion rate and driving more revenue, but at a point where you’ve maxed out a lot of the low hanging fruit? In this case study, you’ll see how other eCommerce stores have used Live Chat to drive more conversions and increase average order value. 

How these stores engage automatically with the qualified visitors.

What wording works best in their chat invites to maximize response.

How they use chat driven up-sells to increase average order value. 

How these eCommerce stores do this without hiring more staff. 

Who created the Live Chat Case Study? Jon Tucker is the CEO and founder of HelpFlow. HelpFlow is a 24 / 7 done for you live chat team helping 100+ eCommerce stores drive more sales. Through 4 years with HelpFlow and 10 years before that running marketing for fortune 500 ecommerce brands, Jon has seen the inner workings of how to drive massive conversion rate increases in ecommerce. 

As with anything you see online, please note that the results these stores have achieved with live chat are not guaranteed and your results may vary. By sharing this case study with you, we’re not implying that you will get the same results or that these results are typical. These are simply the results that these stores have achieved for themselves which we hope you will learn from.