Want To Join The Team?
HelpFlow provides a “done for you” live chat service for e-commerce stores. We chat with the website visitors on our customers’ websites and answer their questions, which ultimately leads to significant increases in online sales for our customers. We are a startup, but are very well established (many customers, not just a few people on the team, etc.)
Are you the right fit? Here are a few things to consider…
Broad mindset and experience:
- If you have never worked in an unstructured “figure it out” environment, please don’t apply. You will be trained and have support and guidance along the way. But if you are used to operating in a very structured environment with a narrow “here’s your role” job and a clear path to each of your days, then this is not the position for you.
- If you “want to work for a startup” but haven’t before, then you *(probably)* shouldn’t apply. Startups are great, but they are also horrible. The highs are high because YOU got to the high – that’s great! But the lows are (extremely) low because YOU are the only one that will be able to get out of the low. If you don’t, you die. If you think working for a startup would be “cool”, this is not the job for you. BUT if you are thinking of a specific tough situation you’ve had in a startup (yours or someone elses) while reading this, then you might be a fit ; )
Culture Fit For Our Company
Happy and Successful on A Virtual Team
You prefer working virtually, you’re happy in this environment, and you use best practices for virtual teams to be successful.
Computer Savvy and Efficient
You have moderate to advanced computer experience, such as navigating quickly, using multiple apps at once, etc.
Once you understand the end goal, you are able to work independently day by day to achieve that goal. You know when to seek out help if needed.
You see and pursue opportunities to improve yourself, and the company.
You don’t know everything, but can learn anything with a little direction from your Manager and the initiative you have to find self-guided / online resources.
You respect creating and using processes, and take the time to document processes so that other team members can support you and scale your success.
Meet the Team
At HelpFlow, we reach success, together. Here’s just few of our team members.
I love the professionalism of the team members at HelpFlow. There’s so much to learn everyday and grow as part of the team.
Kavita loves listening to music. She’s also a fitness enthusiast–long brisk walks and going to the gym makes her stress free and happy. She also loves getting together and spending time with her friends.
Quality & Performance Manager
HelpFlow is the total package: Great People, Awesome CEO, Good Benefits plus you get to show what you’re best at. Couldn’t ask for more!
Liz is a proud Kdrama fanatic. You can tell her any Kdrama you can think of, its highly possible that she watched it already.
I love the challenges HelpFlow gives us. It pushes everyone in the team to go beyond our limits. I love the people and the environment we have.
Dem likes watching movies/TV series, eating and drinking (he loves coffee, tea and beer). He keeps himself active by riding his bike and playing Dota 2.
Agent Team Leader
I love that I am able to work at home while earning 3x more than a regular job here in my country. The CEO, Jon, is such an awesome boss and I love the whole team as well.
Patricia loves to shop and try out different make ups. She also enjoys trying out different food and watch movies during her off.
If you have excellent written and oral communication skills and its your passion to help out customers by providing excellent service, this role is for you. We’re looking for reliable and committed individuals to chat with our clients’ customers and help them out on any question or issue that they may have while browsing our clients’ website.
This position requires a “hunter selling” personality. You will be working directly with a CEO that has experience building multiple real businesses so its going to be a learning while you earn experience. With the guidance and support of the CEO, you will “Own” the sales part of the business and leveling it up with your ideas and effort.
This position requires “Serious Client Management” experience. You are expected to create and implement reporting processes and design strategies based on common client and project types with clear milestones, driving projects towards these milestones, and instilling confidence in clients in progress. End goal is to deliver Client Success to ensure client retention and loyalty.