HelpFlow Blog

How to KILL Your Conversion Rate (with Live Chat)

How to KILL Your Conversion Rate (with Live Chat)

Everyone talks about driving more traffic to eCommerce stores, but if you nail your customer service process (especially pre-sale service), you can 2-3x your stores conversion rate. This happens because visitors are taken care of, their questions are answered, and they’re able to smoothly do business with you.

But here’s the tough part… As the business owner or manager, you’re the only one that can do it as great as it needs to be done, right? That’s WRONG (it’s a rhetorical question).

Stopping Chargebacks and Negative BBB Reviews Before They Happen, with Alerts

Stopping Chargebacks and Negative BBB Reviews Before They Happen, with Alerts

Getting a negative BBB review or dealing with chargebacks can become a huge problem. But in most cases, you hear about them after the review is posted or a chargeback is started, so it’s pretty tough to get it reversed and resolved since the customer has already moved it forward.

It’s possible to get an alert right away when someone is considering leaving a negative BBB review or doing a chargeback. By getting alerted and proactively handling it quickly, you can make a lot of these problems go away before they start.

Deflect Customer Service to Live Chat

Deflect Customer Service to Live Chat

Scaling the sales and revenue of your store is fun, but scaling customer service teams is not fun. As sales grow, customer service ticket volume also grows.

If you have a team managing live chat for you, there comes a point where it makes sense to deflect a lot of customer service tickets from email and other channels directly into live chat.

In this blog post, we will share how we do it for over 100+ e-commerce stores that we work with.

Multi Channel Cart Recovery Strategy

Multi Channel Cart Recovery Strategy

A lot of stores seem to ask for tips on abandon cart recovery emails or maybe some retargeting ads. But with cart recovery, a single point strategy such as emails won’t make a dent in recovering sales from that large list of abandons.

In this blog post, we’re sharing a fully integrated multi-channel approach that our most savvy clients use for cart recovery.

Running Customer Service Lean (Or Scaling Rapidly) During These Crazy Times

Running Customer Service Lean (Or Scaling Rapidly) During These Crazy Times

We have provided 24/7 live chat teams for a lot of e-commerce stores for the last 5 years. But as our clients have scaled up revenue or focused on staying lean while growing, the need for more efficient and scalable customer service support became clear too. We provide dedicated customer service teams for ecommerce stores, working directly with their internal teams and systems. This enables the client to easily scale, while keeping costs lean (vs hiring in house).  In this post, I’ll callout the typical initial areas we see a lot of opportunity to streamline for clients so you can do the same with your own in house customer service process. 

Supercharge Abandoned Cart Emails with Live Chat

Supercharge Abandoned Cart Emails with Live Chat

Everyone talks about driving more traffic to eCommerce stores, but if you nail your customer service process (especially pre-sale service), you can 2-3x your stores conversion rate. This happens because visitors are taken care of, their questions are answered, and they’re able to smoothly do business with you.

But here’s the tough part… As the business owner or manager, you’re the only one that can do it as great as it needs to be done, right? That’s WRONG (it’s a rhetorical question).

[Recording] Live Covid19 eCommerce Industry Town Hall – March 23, 2020

[Recording] Live Covid19 eCommerce Industry Town Hall – March 23, 2020

Everyone talks about driving more traffic to eCommerce stores, but if you nail your customer service process (especially pre-sale service), you can 2-3x your stores conversion rate. This happens because visitors are taken care of, their questions are answered, and they’re able to smoothly do business with you.

But here’s the tough part… As the business owner or manager, you’re the only one that can do it as great as it needs to be done, right? That’s WRONG (it’s a rhetorical question).

eCommerce Store Must Haves During The Covid19 Crisis

eCommerce Store Must Haves During The Covid19 Crisis

Traffic and conversions for your e-commerce store have likely suffered due to the COVID-19 crisis. But have you considered that your website visitors might assume your business is shut down and not able to fulfill orders, and that’s why they’re not buying? In this post, we will share an easy to implement checklist of what all e-commerce stores need to do to reassure their visitors that they’re still in business so that they can get sales during this time.

Social Proof