HelpFlow Blog

Balancing Phone and Live Chat For CS

Balancing Phone and Live Chat For CS

Everyone talks about driving more traffic to eCommerce stores, but if you nail your customer service process (especially pre-sale service), you can 2-3x your stores conversion rate. This happens because visitors are taken care of, their questions are answered, and they’re able to smoothly do business with you.

But here’s the tough part… As the business owner or manager, you’re the only one that can do it as great as it needs to be done, right? That’s WRONG (it’s a rhetorical question).

How to Track Phone Sales in Google Analytics

How to Track Phone Sales in Google Analytics

Businesses definitely want to track every sale they make. This will help determine what campaigns are bringing revenue. There are instances though that sales are closed on the phone which might get a little tricky to track. In this post, you’ll learn how to do this and make sure you track all phone sales in Google Analytics.

Future of Ecommerce Global 2020

Future of Ecommerce Global 2020

Did you miss the Future of Ecommerce Global 2020 event by EcommerceTech? We’ve got you covered. Here’s a replay of HelpFlow’s segment during the event.

Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver to recover a big chunk of checkout abandons and drive even more conversions earlier in the purchase flow.

In this talk, Jon Tucker, CEO of HelpFlow, shared the strategies HelpFlow has used to drive nearly $100M in live chat revenue for a wide range of stores:

-How to predict checkout abandons and engage directly in the checkout flow.
-How to integrate live chat into cart abandonment emails to supercharge results.
-How to identify highly engaged prospects prior to checkout, and convert them.

Watch the video and walk away with actionable insights you can implement quickly to maximize conversions with live chat.

How to Streamline Customer Service

How to Streamline Customer Service

It’s exciting to think that the business is growing, but this also means that you need to hire more people to take part of roles needed to be filled with your expansion. It’s not that simple. As a business owner, you need to make sure you’re on top of everything. This post will guide you how to streamline your customer service team.