Forecasting customer service volume for Q4 has always been challenging. But e-commerce growth due to Covid, along with logistics nightmares that are happening, makes forecasting even harder.
In this Gorgias.com guest blog post by Jon Tucker from HelpFlow, you’ll learn how to easily and accurately forecast customer service volume in any environment. HelpFlow provides 24/7 live chat and customer service teams to over 100 stores and will share the insights from their experience here
Your Store Needs a 24/7 Live Chat Team
HelpFlow provides 24/7 live chat teams to 100+ eCommerce stores. See how we can help you save checkout abandons, increase conversion rate, and ultimately drive more sales while providing an awesome customer experience.