Guest Post at Gorgias.com: Forecast Customer Service for Q4 and Beyond
Forecasting customer service volume for Q4 has always been challenging. But e-commerce growth due to Covid, along with logistics nightmares that are happening, makes forecasting even harder.
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Forecasting customer service volume for Q4 has always been challenging. But e-commerce growth due to Covid, along with logistics nightmares that are happening, makes forecasting even harder.
In this Gorgias.com guest blog post by Jon Tucker from HelpFlow, you'll learn how to easily and accurately forecast customer service volume in any environment. HelpFlow provides 24/7 live chat and customer service teams to over 100 stores and will share the insights from their experience here
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HelpFlow can help make your CX Operation world class. We can also help level up every aspect of your business with insights from CX that drive higher revenue, lower cost, higher customer LTV and customer happiness.
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