by Jon Tucker | Mar 9, 2021 | Blog, Cart Abandon, Conversion Optimization, Live Chat
Did you miss The Future of Ecommerce for Marketing 2021 event by EcommerceTech? We’ve got you covered. Here’s a replay of HelpFlow’s segment during the event. Most stores think of live chat as a customer service cost center, but it can be as...
by Jon Tucker | Feb 23, 2021 | Blog, Cart Abandon, Conversion Optimization, Live Chat
Did you miss The Future of Ecommerce for Beauty and Skin Care Brands 2021 event by EcommerceTech? We’ve got you covered. Here’s a replay of HelpFlow’s segment during the event. Most stores think of live chat as a customer service cost...
by Jon Tucker | Aug 28, 2020 | Blog, Cart Abandon, Conversion Optimization, Live Chat
Did you miss the Future of Ecommerce Global 2020 event by EcommerceTech? We’ve got you covered. Here’s a replay of HelpFlow’s segment during the event. Most stores think of live chat as a customer service cost center, but it can be as a...
by Jon Tucker | Jun 17, 2020 | Blog, Cart Abandon, Conversion Optimization, Live Chat
Did you miss the Conversational Commerce 2020 by Gorgias? We’ve got you covered. Here’s a replay of HelpFlow’s segment during the event. Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver...
by Jon Tucker | Jun 14, 2020 | Blog, Conversion Optimization, Live Chat
The question of “which live chat app do you recommend” comes up so often. There’s 100s to choose from, some from a few dedicated live chat companies, many from most helpdesks having some version of live chat functionality, and even automated bots....
by Jon Tucker | Jun 4, 2020 | Blog, Conversion Optimization, Customer Service, Live Chat
Live chat is supposed to help you drive sales. But done poorly, it can absolutely kill your conversion rates. Why? People that would’ve bought without chat have a poor chat experience, interrupt their buying flow, and leave. You’d be better off not having...
