by Jon Tucker | Mar 17, 2020 | Blog, Live Chat
Much of the business world is figuring out how to transition to a work from home structure incredibly quickly due to Covid-19 quarantine measures around the world. This can be incredibly disruptive to a business, not to mention the pressures of a plummeting...
by Jon Tucker | Nov 25, 2019 | Blog, Live Chat
If you use LiveChat on your e-commerce store but don’t get strategic with chat invites or the flow of the conversation, then you are leaving a lot of sales opportunities on the table. In this post, we will share the conversation flow strategy we built based on running...
by Jon Tucker | Oct 28, 2019 | Blog, Live Chat
Live chat can be a great conversion driver for your e-commerce store. But having an effective live chat strategy is not as simple as signing up for free live chat software and adding it to your website. You need to be methodical with your approach to get best...
by Jon Tucker | Oct 29, 2015 | Customer Service, Live Chat
Live Chat has become an industry standard in eCommerce. We run live chat for over 100 eCommerce stores, and regularly see a well run Live Chat strategy increase site-wide conversion rate 10-30%. You can see how in the Live Chat Strategy Blueprint. Even...
by Jon Tucker | Oct 28, 2015 | Live Chat, The Definitive Guide to Live Chat
If your laptop charger broke right now, the battery was going to die in 2 hours, and you needed to finish a project for work by the end of the day, what would you do? You go to the local store that sells computer accessories to look for a charger. For example, Best...
by Jon Tucker | Oct 28, 2015 | Live Chat, The Definitive Guide to Live Chat
This is Chapter 2 of the Definitive Guide to Live Chat – you can start at the beginning of the guide here. As a company who services a variety of clients with thousands of live chats per week, we’ve learned first hand the processes that work well. WARNING- Live...
