by Jon Tucker | Jun 17, 2020 | Blog, Cart Abandon, Conversion Optimization, Live Chat
Did you miss the Conversational Commerce 2020 by Gorgias? We’ve got you covered. Here’s a replay of HelpFlow’s segment during the event. Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver...
by Jon Tucker | Jun 14, 2020 | Blog, Conversion Optimization, Live Chat
The question of “which live chat app do you recommend” comes up so often. There’s 100s to choose from, some from a few dedicated live chat companies, many from most helpdesks having some version of live chat functionality, and even automated...
by Jon Tucker | Jun 4, 2020 | Blog, Conversion Optimization, Customer Service, Live Chat
Live chat is supposed to help you drive sales. But done poorly, it can absolutely kill your conversion rates. Why? People that would’ve bought without chat have a poor chat experience, interrupt their buying flow, and leave. You’d be better off not having...
by Jon Tucker | Jun 4, 2020 | Blog, Customer Service, Live Chat
Getting a negative BBB review or dealing with chargebacks can become a huge problem. But in most cases, you hear about them after the review is posted or a chargeback is started, so it’s pretty tough to get it reversed and resolved since the customer has already moved...
by Jon Tucker | May 28, 2020 | Blog, Customer Service, Live Chat
Scaling the sales and revenue of your store is fun, but scaling customer service teams is not fun. As sales grow, customer service ticket volume also grows. If your team starts to fall behind, the backlog of tickets piles up. Your slow response time exponentially...
by Jon Tucker | May 27, 2020 | Blog, Customer Service, Email Marketing, Live Chat
A lot of stores seem to ask for tips on abandon cart recovery emails or maybe some retargeting ads. But with cart recovery, a single point strategy such as emails won’t make a dent in recovering sales from that large list of abandons. Maximizing cart recovery...
