Did you miss the Future of Ecommerce Global 2020 event by EcommerceTech? We’ve got you covered. Here’s a replay of HelpFlow’s segment during the event. Most stores think of live chat as a customer service cost center, but it can be as a...
Did you miss the Conversational Commerce 2020 by Gorgias? We’ve got you covered. Here’s a replay of HelpFlow’s segment during the event. Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver...
The question of “which live chat app do you recommend” comes up so often. There’s 100s to choose from, some from a few dedicated live chat companies, many from most helpdesks having some version of live chat functionality, and even automated...
Live chat is supposed to help you drive sales. But done poorly, it can absolutely kill your conversion rates. Why? People that would’ve bought without chat have a poor chat experience, interrupt their buying flow, and leave. You’d be better off not having...
Getting a negative BBB review or dealing with chargebacks can become a huge problem. But in most cases, you hear about them after the review is posted or a chargeback is started, so it’s pretty tough to get it reversed and resolved since the customer has already moved...
Scaling the sales and revenue of your store is fun, but scaling customer service teams is not fun. As sales grow, customer service ticket volume also grows. If your team starts to fall behind, the backlog of tickets piles up. Your slow response time exponentially...
