by Jon Tucker | Oct 29, 2015 | Customer Service, Live Chat
Live Chat has become an industry standard in eCommerce. We run live chat for over 100 eCommerce stores, and regularly see a well run Live Chat strategy increase site-wide conversion rate 10-30%. You can see how in the Live Chat Strategy Blueprint. Even if you’re...
by Jon Tucker | Oct 28, 2015 | Live Chat, The Definitive Guide to Live Chat
If your laptop charger broke right now, the battery was going to die in 2 hours, and you needed to finish a project for work by the end of the day, what would you do? You go to the local store that sells computer accessories to look for a charger. For example, Best...
by Jon Tucker | Oct 28, 2015 | Live Chat, The Definitive Guide to Live Chat
This is Chapter 2 of the Definitive Guide to Live Chat – you can start at the beginning of the guide here. As a company who services a variety of clients with thousands of live chats per week, we’ve learned first hand the processes that work well. WARNING–...
by Jon Tucker | Oct 28, 2015 | Live Chat, The Definitive Guide to Live Chat
This is Chapter 3 of the Definitive Guide to Live Chat – you can start at the beginning of the guide here. We’ve discussed the basics of using Live Chat effectively. If you’re already using Live Chat you may have skipped that chapter since you already know the...
by Jon Tucker | Oct 28, 2015 | Live Chat, The Definitive Guide to Live Chat
This is Chapter 4 of the Definitive Guide to Live Chat – you can start at the beginning of the guide here. Now that we’ve covered the basics, and helped you avoid the most common chat mistakes, you have a better understanding of how to make Live Chat convert...
by Jon Tucker | Oct 28, 2015 | Live Chat, The Definitive Guide to Live Chat
This is Chapter 5 of the Definitive Guide to Live Chat – you can start at the beginning of the guide here. Now that we’ve gone over basic and advanced tactics, you can see that it’s possible to get strong results from Live Chat. But how do you define “strong”...
