by Jon Tucker | Jan 20, 2022 | Blog, Customer Service, Live Chat
Driving traffic is a critical part of building a successful e-commerce business. While many stores drive the majority of their traffic with advertising, this can become quite expensive over time. While it’s unlikely you will move away completely from paid...
by Jon Tucker | Jan 13, 2022 | Blog, Customer Service, Live Chat
Managing customer service as you grow is difficult. Not only is training new customer service agents tough, but as you scale, you’re going to be constantly bringing on additional agents. So training alone can become a full-time role if you are not strategic about it....
by Jon Tucker | Dec 9, 2021 | Blog, Customer Service, Live Chat
Live chat can be a great customer service tool to help visitors directly to your website. But if you use live chat strategically, you can drive a lot of conversions directly because of chat also. The major factor in driving conversions with chat is using live chat...
by Jon Tucker | Dec 3, 2021 | Blog, Customer Service, Live Chat
Live chat can be an amazing tool to provide human help if used correctly. In fact, it can be even better than in-person retail help if you know how to use it right. The challenge is that some of the default functionality you have in your live chat software might not...
by Jon Tucker | Nov 25, 2021 | Blog, Customer Service, Live Chat
Customer service software typically provides a whole range of analytics you can use to measure how things are going. While these are sometimes fun to explore, it can be overwhelming to figure out which of these metrics truly matter and should be used to manage the...
by Jon Tucker | Nov 18, 2021 | Blog, Customer Service, Live Chat
The customer service department has a fluctuating workload and a lot of fires to put out throughout the week. Without a clear meeting routine, you’ll typically feel like a firefighter all the time and it’s only getting worse as you grow. Not only is this a...
