How to Evaluate Customer Service Vendors

How to Evaluate Customer Service Vendors

It’s hard to gauge the quality of any e-commerce vendors you consider hiring, and hiring a customer service team for live chat or tickets is no different. But if you get a customer-facing vendor hire like this wrong, not only will it waste time but it could actually...
Making Customer Service Easy as a CEO

Making Customer Service Easy as a CEO

  Scaling up revenue and your advertising engine is fun. You can see sales stock up and get excited about how fast things are growing. But hitting a wall due to bottlenecks on your customer service team comes next, and it’s incredibly frustrating to have to...