What Could Kill Your Business This Holiday?

What Could Kill Your Business This Holiday? By Jon Tucker In e-commerce, a huge portion of your sales come during Q4. It can be a great time of year, but it can also be hell if things break in your business. One or two small problems can kill your revenue for the...

How to Delegate eCommerce Customer Service

Everyone talks about driving more traffic to eCommerce stores, but if you nail your customer service process (especially pre-sale service), you can 2-3x your stores conversion rate. This happens because visitors are taken care of, their questions are answered, and...

How to Hire an Awesome Virtual Assistant

When you first start an e-commerce store (or any business), you’re going to be responsible for everything. Yes, you’ll come up with fun and creative strategies to grow the business. But you’ll also be responsible for the boring administrative work...