How to Hire Rockstar Live Chat Agents

How to Hire Rockstar Live Chat Agents

Hiring great LiveChat agents is tough. They are the face of your brand and the first impression for everyone that visits your website. Not only that, but they need to know enough to help customers and think quickly since live chat is a real-time conversational...
How to Streamline Customer Service

How to Streamline Customer Service

Realizing you need to hire more customer service agents when they can’t keep up with growth can be stressful. It’s not simple to find good people and onboard them quickly, especially when a new marketing campaign or product takes off.  But there are always ways to...
How to Setup Chat Greetings to Drive Sales

How to Setup Chat Greetings to Drive Sales

Live chat can drive a significant amount of sales if you get the strategy right. A key part of driving sales is using automated invites effectively. But if you get greetings wrong, you interrupt visitors and will lose a lot of sales. Not a good thing. So what’s the...