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The Future of Ecommerce for Beauty and Skincare Brands 2021

The Future of Ecommerce for Beauty and Skincare Brands 2021

by Jon Tucker | Feb 23, 2021 | Blog, Cart Abandon, Conversion Optimization, Live Chat

  Did you miss The Future of Ecommerce for Beauty and Skin Care Brands 2021 event by EcommerceTech?  We’ve got you covered.  Here’s a replay of HelpFlow’s segment during the event. Most stores think of live chat as a customer service cost...
Future of Ecommerce Global 2020

Future of Ecommerce Global 2020

by Jon Tucker | Aug 28, 2020 | Blog, Cart Abandon, Conversion Optimization, Live Chat

  Did you miss the Future of Ecommerce Global 2020 event by EcommerceTech?  We’ve got you covered.  Here’s a replay of HelpFlow’s segment during the event. Most stores think of live chat as a customer service cost center, but it can be as a...
Make Out of Stock Products a Conversion Driver

Make Out of Stock Products a Conversion Driver

by Jon Tucker | Aug 16, 2020 | Blog, Conversion Optimization

Having products that go out of stock can obviously drop sales. You have to throttle ads, delay promotions, and get all hands on deck to get more stock in.  The challenges of Covid have demand It’s possible though to turn out of stock products into a significant...
Gorgias Conversational Commerce 2020

Gorgias Conversational Commerce 2020

by Jon Tucker | Jun 17, 2020 | Blog, Cart Abandon, Conversion Optimization, Live Chat

Did you miss the Conversational Commerce 2020 by Gorgias?  We’ve got you covered.  Here’s a replay of HelpFlow’s segment during the event. Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver...
Key Live Chat Software Features

Key Live Chat Software Features

by Jon Tucker | Jun 14, 2020 | Blog, Conversion Optimization, Live Chat

The question of “which live chat app do you recommend” comes up so often. There’s 100s to choose from, some from a few dedicated live chat companies, many from most helpdesks having some version of live chat functionality, and even automated bots....
How to KILL Your Conversion Rate (with Live Chat)

How to KILL Your Conversion Rate (with Live Chat)

by Jon Tucker | Jun 4, 2020 | Blog, Conversion Optimization, Customer Service, Live Chat

Live chat is supposed to help you drive sales. But done poorly, it can absolutely kill your conversion rates. Why?  People that would’ve bought without chat have a poor chat experience, interrupt their buying flow, and leave. You’d be better off not having...
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