by Jon Tucker | Jun 17, 2020 | Blog, Cart Abandon, Conversion Optimization, Live Chat
Did you miss the Conversational Commerce 2020 by Gorgias? We’ve got you covered. Here’s a replay of HelpFlow’s segment during the event. Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver...
by Jon Tucker | Jun 14, 2020 | Blog, Conversion Optimization, Live Chat
The question of “which live chat app do you recommend” comes up so often. There’s 100s to choose from, some from a few dedicated live chat companies, many from most helpdesks having some version of live chat functionality, and even automated...
by Jon Tucker | Jun 4, 2020 | Blog, Conversion Optimization, Customer Service, Live Chat
Live chat is supposed to help you drive sales. But done poorly, it can absolutely kill your conversion rates. Why? People that would’ve bought without chat have a poor chat experience, interrupt their buying flow, and leave. You’d be better off not having...
by Jon Tucker | Oct 23, 2019 | Blog, Conversion Optimization, Strategy and Management
It’s that time of the year again! Black Friday, Cyber Monday, and the lead up to Christmas can be a killer time of year for some e-commerce businesses. If you play your cards right, you can drive 50% of your revenue during this time and a big chunk of your annual...
by Jon Tucker | Jan 19, 2016 | Blog, Conversion Optimization, Podcast
Product listings are a key part of selling products online. Having great quality product images boosts conversions, but creating high-quality product images for every single one of your products is difficult. In this episode of eCommerceScale.com, Brian Guidry from...
by Jon Tucker | Dec 28, 2015 | Blog, Conversion Optimization
You work hard to get your website visitors to the point where they’re ready to purchase. But if you make the below mistakes, you’re going to lose a large % of these buyers during the checkout process. (1) Not Using Live Chat to Answer “Quick...
