Did you miss the Future of Ecommerce Global 2020 event by EcommerceTech? We’ve got you covered. Here’s a replay of HelpFlow’s segment during the event. Most stores think of live chat as a customer service cost center, but it can be as a...
Having products that go out of stock can obviously drop sales. You have to throttle ads, delay promotions, and get all hands on deck to get more stock in. The challenges of Covid have demand It’s possible though to turn out of stock products into a significant...
Did you miss the Conversational Commerce 2020 by Gorgias? We’ve got you covered. Here’s a replay of HelpFlow’s segment during the event. Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver...
The question of “which live chat app do you recommend” comes up so often. There’s 100s to choose from, some from a few dedicated live chat companies, many from most helpdesks having some version of live chat functionality, and even automated...
Live chat is supposed to help you drive sales. But done poorly, it can absolutely kill your conversion rates. Why? People that would’ve bought without chat have a poor chat experience, interrupt their buying flow, and leave. You’d be better off not having...
It’s that time of the year again! Black Friday, Cyber Monday, and the lead up to Christmas can be a killer time of year for some e-commerce businesses. If you play your cards right, you can drive 50% of your revenue during this time and a big chunk of your annual...
