How to Streamline Customer Service

How to Streamline Customer Service

Realizing you need to hire more customer service agents when they can’t keep up with growth can be stressful. It’s not simple to find good people and onboard them quickly, especially when a new marketing campaign or product takes off.  But there are always ways to...
How to Setup Chat Greetings to Drive Sales

How to Setup Chat Greetings to Drive Sales

Live chat can drive a significant amount of sales if you get the strategy right. A key part of driving sales is using automated invites effectively. But if you get greetings wrong, you interrupt visitors and will lose a lot of sales. Not a good thing. So what’s the...
How to Evaluate Customer Service Vendors

How to Evaluate Customer Service Vendors

It’s hard to gauge the quality of any e-commerce vendors you consider hiring, and hiring a customer service team for live chat or tickets is no different. But if you get a customer-facing vendor hire like this wrong, not only will it waste time but it could actually...
Making Customer Service Easy as a CEO

Making Customer Service Easy as a CEO

  Scaling up revenue and your advertising engine is fun. You can see sales stock up and get excited about how fast things are growing. But hitting a wall due to bottlenecks on your customer service team comes next, and it’s incredibly frustrating to have to...