Drive Live Chats with a Conversation Flow

Drive Live Chats with a Conversation Flow

If you use LiveChat on your e-commerce store but don’t get strategic with chat invites or the flow of the conversation, then you are leaving a lot of sales opportunities on the table. In this post, we will share the conversation flow strategy we built based on running...
What Could Kill Your Business This Holiday?

What Could Kill Your Business This Holiday?

In e-commerce, a huge portion of your sales come during Q4. It can be a great time of year, but it can also be hell if things break in your business. One or two small problems can kill your revenue for the quarter and leave you waiting for next year to recover. Here’s...
How to Delegate eCommerce Customer Service

How to Delegate eCommerce Customer Service

Everyone talks about driving more traffic to eCommerce stores, but if you nail your customer service process (especially pre-sale service), you can 2-3x your stores conversion rate. This happens because visitors are taken care of, their questions are answered, and...