What Could Kill Your Business This Holiday?

What Could Kill Your Business This Holiday? By Jon Tucker In e-commerce, a huge portion of your sales come during Q4. It can be a great time of year, but it can also be hell if things break in your business. One or two small problems can kill your revenue for the...

How to Delegate eCommerce Customer Service

Everyone talks about driving more traffic to eCommerce stores, but if you nail your customer service process (especially pre-sale service), you can 2-3x your stores conversion rate. This happens because visitors are taken care of, their questions are answered, and...

E-Commerce Checkout Mistakes to Avoid

You work hard to get your website visitors to the point where they’re ready to purchase. But if you make the below mistakes, you’re going to lose a large % of these buyers during the checkout process. (1) Not Using Live Chat to Answer “Quick Questions” People have...