HelpFlow Blog

Guest Post at Gorgias.com: Forecast Customer Service for Q4 and Beyond

Guest Post at Gorgias.com: Forecast Customer Service for Q4 and Beyond

Forecasting customer service volume for Q4 has always been challenging. But e-commerce growth due to Covid, along with logistics nightmares that are happening, makes forecasting even harder.

In this Gorgias.com guest blog post by Jon Tucker from HelpFlow, you’ll learn how to easily and accurately forecast customer service volume in any environment. HelpFlow provides 24/7 live chat and customer service teams to over 100 stores and will share the insights from their experience here.

The Future of Ecommerce for Marketing 2021

The Future of Ecommerce for Marketing 2021

Did you miss The Future of Ecommerce for Marketing 2021 event by eCommerceTech? We’ve got you covered.

Here’s a replay of HelpFlow’s segment during the event. Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver to recover a big chunk of checkout abandons and drive even more conversions earlier in the purchase flow. In this talk, Jon Tucker, CEO of HelpFlow, shared the strategies HelpFlow has used to drive nearly $100M in live chat revenue for a wide range of stores:
-How to predict checkout abandons and engage directly in the checkout flow.
-How to integrate live chat into cart abandonment emails to supercharge results.
-How to identify highly engaged prospects prior to checkout, and convert them.

Watch the video and walk away with actionable insights you can implement quickly to maximize conversions with live chat.

The Future of Ecommerce for Beauty and Skincare Brands 2021

The Future of Ecommerce for Beauty and Skincare Brands 2021

Did you miss The Future of Ecommerce for Beauty and Skincare Brands 2021 event by eCommerceTech? We’ve got you covered.

Here’s a replay of HelpFlow’s segment during the event. Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver to recover a big chunk of checkout abandons and drive even more conversions earlier in the purchase flow. In this talk, Jon Tucker, CEO of HelpFlow, shared the strategies HelpFlow has used to drive nearly $100M in live chat revenue for a wide range of stores:
-How to predict checkout abandons and engage directly in the checkout flow.
-How to integrate live chat into cart abandonment emails to supercharge results.
-How to identify highly engaged prospects prior to checkout, and convert them.

Watch the video and walk away with actionable insights you can implement quickly to maximize conversions with live chat.

Guest Post at Livechat.com: How To Predict Cart Abandons and Save Them With Live Chat

Guest Post at Livechat.com: How To Predict Cart Abandons and Save Them With Live Chat

It’s tough to point out the reasons why visitors abandon your website. There could be a lot of reasons why. Live chat could be a big help when trying to figure out why people leave your site. It’s not just a channel for inquiries and sales, but also for your customers to let you know the things you can improve on your site or if there are some things that need fixing like broken links. This post will give you some context on the common issues we see flagged by visitors in chat.

Guest Post at HeyCarson: How to Predict and Save Abandons with Live Chat

Guest Post at HeyCarson: How to Predict and Save Abandons with Live Chat

It’s tough to point out the reasons why visitors abandon your website. There could be a lot of reasons why. Live chat could be a big help when trying to figure out why people leave your site. It’s not just a channel for inquiries and sales, but also for your customers to let you know the things you can improve on your site or if there are some things that need fixing like broken links. This post will give you some context on the common issues we see flagged by visitors in chat.

Why People Abandon Carts and Checkout

Why People Abandon Carts and Checkout

It’s tough to point out the reasons why visitors abandon your website. There could be a lot of reasons why. Live chat could be a big help when trying to figure out why people leave your site. It’s not just a channel for inquiries and sales, but also for your customers to let you know the things you can improve on your site or if there are some things that need fixing like broken links. This post will give you some context on the common issues we see flagged by visitors in chat.

Customer Service Management Metrics

Customer Service Management Metrics

It is hard to identify if your customer service process is working as you expect it to be. There could be a lot of factors that might affect this. One way to handle this is to track a few metrics which will eventually help you streamline your customer service processes. This post will give you strategic insights you can use to level up your customer service operation.

Balancing Phone and Live Chat For CS

Balancing Phone and Live Chat For CS

Everyone talks about driving more traffic to eCommerce stores, but if you nail your customer service process (especially pre-sale service), you can 2-3x your stores conversion rate. This happens because visitors are taken care of, their questions are answered, and they’re able to smoothly do business with you.

But here’s the tough part… As the business owner or manager, you’re the only one that can do it as great as it needs to be done, right? That’s WRONG (it’s a rhetorical question).

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