HelpFlow Blog
Projecting Sales VS No Brainer ROI
Everyone talks about driving more traffic to eCommerce stores, but if you nail your customer service process (especially pre-sale service), you can 2-3x your stores conversion rate. This happens because visitors are taken care of, their questions are answered, and they’re able to smoothly do business with you.
But here’s the tough part… As the business owner or manager, you’re the only one that can do it as great as it needs to be done, right? That’s WRONG (it’s a rhetorical question).
Drive Live Chats with a Conversation Flow
If you use LiveChat on your e-commerce store but don’t get strategic with chat invites or the flow of the conversation, then you are leaving a lot of sales opportunities on the table.
In this post, we will share the conversation flow strategy we built based on running live chat for hundreds of e-commerce stores for five years doing millions of chats and producing tens of millions of dollars in revenue.
Live Chat Cart Recovery
Everyone talks about driving more traffic to eCommerce stores, but if you nail your customer service process (especially pre-sale service), you can 2-3x your stores conversion rate. This happens because visitors are taken care of, their questions are answered, and they’re able to smoothly do business with you.
But here’s the tough part… As the business owner or manager, you’re the only one that can do it as great as it needs to be done, right? That’s WRONG (it’s a rhetorical question).
The Definitive Guide to Live Chat for eCommerce Stores
Live chat can be a great conversion driver for your e-commerce store. But having an effective live chat strategy is not as simple as signing up for free live chat software and adding it to your website. You need to be methodical with your approach to get best results.
In The Definitive Guide to Live Chat for eCommerce Stores, we break down everything you need to know about running an effective live chat strategy on your website. This is based on over five years running live chat for hundreds of e-commerce stores with millions of chats.
The eCommerce Strategy Blueprint for Black Friday / Cyber Monday
It’s that time of the year again! Black Friday, Cyber Monday, and the lead up to Christmas can be a killer time of year for some e-commerce businesses. If you play your cards right, you can drive 50% of your revenue during this time and a big chunk of your annual profits. In this post we’re going to walk through a blueprint approach you can use to nail this holiday season.
How to Delegate eCommerce Customer Service
Everyone talks about driving more traffic to eCommerce stores, but if you nail your customer service process (especially pre-sale service), you can 2-3x your stores conversion rate. This happens because visitors are taken care of, their questions are answered, and they’re able to smoothly do business with you.
But here’s the tough part… As the business owner or manager, you’re the only one that can do it as great as it needs to be done, right? That’s WRONG (it’s a rhetorical question).
ESCALE 004 How to Make Your Product Images High Quality – Brian Guidry pixelz.com
Product listings are a key part of selling products online. Having great quality product images boosts conversions, but creating high-quality product images for every single one of your products is difficult. In this episode of eCommerceScale.com, Brian Guidry from...
E-Commerce Checkout Mistakes to Avoid
You work hard to get your website visitors to the point where they’re ready to purchase. But if you make the below mistakes, you’re going to lose a large % of these buyers during the checkout process. (1) Not Using Live Chat to Answer “Quick...
ESCALE 003 Use Product Videos To Improve Conversion Rates – Thierry Denis h1productvideos
People won't buy your product if they don't understand it. Using only text and images, even if they're well designed, only communicates a certain amount of information. Using product videos to demonstrate your products enables visitors to learn so much more, faster...
Need a Help Desk for Your E-Commerce Store?
Getting questions from visitors is natural, especially if you're driving a lot of traffic to your store and using tools like live chat to engage with as many interested prospects as possible. But that can lead to a lot of incoming email questions for you to process....
