HelpFlow Blog
The Right Structure for an In-House / External Hybrid Customer Service Team
There are different opinions on using in-house or outsourced customer service. Businesses might have doubts about the quality of service and lack of control. Both models should be beneficial for business as long as it’s structured the right way.
Future of Ecommerce Global 2020
Did you miss the Future of Ecommerce Global 2020 event by EcommerceTech? We’ve got you covered. Here’s a replay of HelpFlow’s segment during the event.
Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver to recover a big chunk of checkout abandons and drive even more conversions earlier in the purchase flow.
In this talk, Jon Tucker, CEO of HelpFlow, shared the strategies HelpFlow has used to drive nearly $100M in live chat revenue for a wide range of stores:
-How to predict checkout abandons and engage directly in the checkout flow.
-How to integrate live chat into cart abandonment emails to supercharge results.
-How to identify highly engaged prospects prior to checkout, and convert them.
Watch the video and walk away with actionable insights you can implement quickly to maximize conversions with live chat.
How to Streamline Customer Service
It’s exciting to think that the business is growing, but this also means that you need to hire more people to take part of roles needed to be filled with your expansion. It’s not that simple. As a business owner, you need to make sure you’re on top of everything. This post will guide you how to streamline your customer service team.
How to Setup Chat Greetings to Drive Sales
Live chat isn’t just for customer service. It could actually drive huge sales to your ecommerce site when done correctly. You just have to be careful and make sure you’re using the right approach.
How to Evaluate Customer Service Vendors
It’s critical to make sure that business owners evaluate customer service vendors. The next question here is, what should be their basis?
In this post, you’ll learn key things to watch our for when trying to assess a vendor.
Making Customer Service Easy as a CEO
Scaling up revenue and your advertising engine is fun. You can see sales stock up and get excited about how fast things are growing.
But hitting a wall due to bottlenecks on your customer service team comes next, and it’s incredibly frustrating to have to throttle sales while customer service catches up. 😔
You can make your life easier as a CEO when it comes to customer service by getting just a few key things in place. The end result is having your customer service operations scale as a function of revenue growth, with the ability to predict bottlenecks to deal with before they become a problem.
In this post, we’ll share a few key factors that seem to bring peace of mind to the CEOs of our client companies when it comes to scaling pains.
Gorgias Conversational Commerce 2020
Did you miss the Conversational Commerce 2020 by Gorgias? We’ve got you covered. Here’s a replay of HelpFlow’s segment during the event.
Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver to recover a big chunk of checkout abandons and drive even more conversions earlier in the purchase flow.
In this talk, Jon Tucker, CEO of HelpFlow, shared the strategies HelpFlow has used to drive nearly $100M in live chat revenue for a wide range of stores:
-How to predict checkout abandons and engage directly in the checkout flow.
-How to integrate live chat into cart abandonment emails to supercharge results.
-How to identify highly engaged prospects prior to checkout, and convert them.
Watch the video and walk away with actionable insights you can implement quickly to maximize conversions with live chat.
Key Live Chat Software Features
The question of “which live chat app do you recommend” comes up so often.
There’s 100s to choose from, some from a few dedicated live chat companies, many from most helpdesks having some version of live chat functionality, and even bots birthing bots birthing automated bots.
How to KILL Your Conversion Rate (with Live Chat)
Everyone talks about driving more traffic to eCommerce stores, but if you nail your customer service process (especially pre-sale service), you can 2-3x your stores conversion rate. This happens because visitors are taken care of, their questions are answered, and they’re able to smoothly do business with you.
But here’s the tough part… As the business owner or manager, you’re the only one that can do it as great as it needs to be done, right? That’s WRONG (it’s a rhetorical question).
Stopping Chargebacks and Negative BBB Reviews Before They Happen, with Alerts
Getting a negative BBB review or dealing with chargebacks can become a huge problem. But in most cases, you hear about them after the review is posted or a chargeback is started, so it’s pretty tough to get it reversed and resolved since the customer has already moved it forward.
It’s possible to get an alert right away when someone is considering leaving a negative BBB review or doing a chargeback. By getting alerted and proactively handling it quickly, you can make a lot of these problems go away before they start.
