HelpFlow Blog
How to Delegate eCommerce Customer Service
Everyone talks about driving more traffic to eCommerce stores, but if you nail your customer service process (especially pre-sale service), you can 2-3x your stores conversion rate. This happens because visitors are taken care of, their questions are answered, and they’re able to smoothly do business with you.
But here’s the tough part… As the business owner or manager, you’re the only one that can do it as great as it needs to be done, right? That’s WRONG (it’s a rhetorical question).
ESCALE 004 How to Make Your Product Images High Quality – Brian Guidry pixelz.com
Product listings are a key part of selling products online. Having great quality product images boosts conversions, but creating high-quality product images for every single one of your products is difficult. In this episode of eCommerceScale.com, Brian Guidry from...
E-Commerce Checkout Mistakes to Avoid
You work hard to get your website visitors to the point where they’re ready to purchase. But if you make the below mistakes, you’re going to lose a large % of these buyers during the checkout process. (1) Not Using Live Chat to Answer “Quick...
ESCALE 003 Use Product Videos To Improve Conversion Rates – Thierry Denis h1productvideos
People won't buy your product if they don't understand it. Using only text and images, even if they're well designed, only communicates a certain amount of information. Using product videos to demonstrate your products enables visitors to learn so much more, faster...
Need a Help Desk for Your E-Commerce Store?
Getting questions from visitors is natural, especially if you're driving a lot of traffic to your store and using tools like live chat to engage with as many interested prospects as possible. But that can lead to a lot of incoming email questions for you to process....
ESCALE 002 Using Page Abandonment To Get More Sales – John McIntyre Reengager
As an established eCommerce store you already have a customer base, and are getting orders every single day. If you're not using effective email marketing to leverage those emails and that website activity, you're missing out on additional sales opportunities. In this...
ESCALE 001 Increase The Value Of Your E-Commerce Business – Joe Magnotti Empire Flippers
How you build and operate your business can determine how valuable that business is when you decide to sell it in the future. Even if you're not planning to sell your business anytime soon, you should be aware of certain mistakes you might be making that can...
“Build My Online Store” Interview – Guide to Live Chat
Build My Online Store is a podcast for e-commerce store owners where the hosts, Terry Lin and Travis Marziani, share insights from their experience running stores and expert interviews. We were interviewed on their show in in episode #169 about how to use live chat...
How to Hire an Awesome Virtual Assistant
Here’s the exact process we use to hire virtual assistants that are awesome, including templates.
Mistakes to Avoid with Do It Yourself Live Chat
You can manage live chat yourself, but it’s way more expensive then having someone else manage it for you. Here’s what you need to know.
