HelpFlow Blog

eCommerce Store Must Haves During The Covid19 Crisis

eCommerce Store Must Haves During The Covid19 Crisis

Traffic and conversions for your e-commerce store have likely suffered due to the COVID-19 crisis. But have you considered that your website visitors might assume your business is shut down and not able to fulfill orders, and that’s why they’re not buying? In this post, we will share an easy to implement checklist of what all e-commerce stores need to do to reassure their visitors that they’re still in business so that they can get sales during this time.

With COVID-19, Layoffs Be Best for Employees and The Business

With COVID-19, Layoffs Be Best for Employees and The Business

There’s a lot of noise in the marketplace right now and this post is going to make a lot of people react negatively. But if you’re a small business owner and scrambling to cut costs and navigate the COVID-19 crisis, push through the negativity to see a potential path forward that may make sense for you.

At HelpFlow, we’ve been bringing together industry experts and business owners in a Townhall format to share perspective on navigating the crisis. A few weeks ago we started seeing experienced and disciplined business owners executing a layoff strategy that got everyone involved for a good outcome for the business, the owners, and especially the employees.

In this post I’m going to explain why layoffs may be a win win win for everyone to get through this crisis.

Moving Your Business to “Work From Home” Quickly!

Moving Your Business to “Work From Home” Quickly!

Much of the business world is figuring out how to transition to a work from home structure incredibly quickly due to Covid-19 quarantine measures around the world. This can be incredibly disruptive to a business, not to mention the pressures of a plummeting economy. In short, you need to get this right and you don’t have weeks or months to figure it out. It needs to be done quickly or you could lose your business.

We’ve done this already–read this article to see how.

Projecting Sales VS No Brainer ROI

Projecting Sales VS No Brainer ROI

Everyone talks about driving more traffic to eCommerce stores, but if you nail your customer service process (especially pre-sale service), you can 2-3x your stores conversion rate. This happens because visitors are taken care of, their questions are answered, and they’re able to smoothly do business with you.

But here’s the tough part… As the business owner or manager, you’re the only one that can do it as great as it needs to be done, right? That’s WRONG (it’s a rhetorical question).

Drive Live Chats with a Conversation Flow

Drive Live Chats with a Conversation Flow

If you use LiveChat on your e-commerce store but don’t get strategic with chat invites or the flow of the conversation, then you are leaving a lot of sales opportunities on the table.

In this post, we will share the conversation flow strategy we built based on running live chat for hundreds of e-commerce stores for five years doing millions of chats and producing tens of millions of dollars in revenue.

Live Chat Cart Recovery

Live Chat Cart Recovery

Everyone talks about driving more traffic to eCommerce stores, but if you nail your customer service process (especially pre-sale service), you can 2-3x your stores conversion rate. This happens because visitors are taken care of, their questions are answered, and they’re able to smoothly do business with you.

But here’s the tough part… As the business owner or manager, you’re the only one that can do it as great as it needs to be done, right? That’s WRONG (it’s a rhetorical question).

The Definitive Guide to Live Chat for eCommerce Stores

The Definitive Guide to Live Chat for eCommerce Stores

Live chat can be a great conversion driver for your e-commerce store. But having an effective live chat strategy is not as simple as signing up for free live chat software and adding it to your website. You need to be methodical with your approach to get best results.

In The Definitive Guide to Live Chat for eCommerce Stores, we break down everything you need to know about running an effective live chat strategy on your website. This is based on over five years running live chat for hundreds of e-commerce stores with millions of chats.

The eCommerce Strategy Blueprint for Black Friday / Cyber Monday

The eCommerce Strategy Blueprint for Black Friday / Cyber Monday

It’s that time of the year again! Black Friday, Cyber Monday, and the lead up to Christmas can be a killer time of year for some e-commerce businesses. If you play your cards right, you can drive 50% of your revenue during this time and a big chunk of your annual profits. In this post we’re going to walk through a blueprint approach you can use to nail this holiday season.

How to Delegate eCommerce Customer Service

How to Delegate eCommerce Customer Service

Everyone talks about driving more traffic to eCommerce stores, but if you nail your customer service process (especially pre-sale service), you can 2-3x your stores conversion rate. This happens because visitors are taken care of, their questions are answered, and they’re able to smoothly do business with you.

But here’s the tough part… As the business owner or manager, you’re the only one that can do it as great as it needs to be done, right? That’s WRONG (it’s a rhetorical question).