(888) 600-5761 contact@helpflow.net

Our “Why?”

Everyone knows what it’s like to feel well taken care of. When you do business with a company, you’re either happy, neutral, or annoyed. Most businesses “get this” for offline in-person shopping. you know how to make your customers happy and you want your employees to always make that happen.

The internet is not the “real world” – how can you keep each person on your website happy? The design and flow of your website is one part of that, but nothing can replace that personal touch of a helpful human being (i.e. not website copy, a fancy image or video, or anything else – a real live person).

Every website needs a real life human being there to help with questions, all day every day.

  • Our founding team ran an online marketing agency for 10 years, and saw first hand that website design, driving traffic, and focusing on increasing purchases was not enough to have a great web-based business.
  • But this takes a lot of time and a lot of work, and most businesses don’t have the resources to make a dedicated team available all day every day for website visitor questions.

So we started HelpFlow with 2 simple goals:

  1. Be able to provide awesome service to website visitors on any website, all day every day.
  2. And provide this service to businesses in a way where there is a “no brainer” ROI.

We do that through our fully managed website live chat service (i.e. we’re available to chat with your visitors all day ever day, answer their questions, and help them move forward towards purchasing). We make visitors happy (and the ROI results for customers has been awesome too).

VISITOR COMES FIRST

Visitor experience matters most for us here at HelpFlow.  This is why we focus everything we do on making the visitor’s experience AWESOME!

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LEVELING UP

We are geared towards continuous improvement.  We always try to make our processes better and find ways to improve ourselves.

OWNING IT

Every individual is accountable for their part of the business.  By doing this, we’re able to deliver great results to all of our customers.

We Want to Make 10,000 People Happy, PER DAY…


10,000 people per day that have a great chat experience with our team.

The way they actively engage in chats has been surprisingly effective, way more leads being generated than before. The analytics don’t lie. With the additional conversions, service pays for itself immediately

Patrick B.

President, Sells ID-related Products

Check out the review below.

You guys helped sell an $800 vape.  Thanks =)

“It’s a great product, and the chat function on Vaped helped my decision.”

Chris S.

CEO, Sells Vape Products

HelpFlow is doing a great job helping our sales by answering customer questions and removing uncertainty.  The best part is they’re on the ball and constantly improving!

JP

CEO, Sells Teethguards

We wanted to make our website world class and hired HelpFlow to handle live chat better than we were doing.  HelpFlow stepped right in and quickly become a core part of our team.

I highly recommend them!

Mark B.

CEO, Sells Medical Equipment

The HelpFlow Team

JON

JON

CEO

Jon loves to surf, go mountain biking and playing racquetball.  He loves to play music and he was a member of a rock band when he was a kid.  If you try hard, you will even find some funny videos of him online.

“Seeing what we have built together as a team is really inspiring. I am excited for continued success, together.”

KAVITA

KAVITA

Operations Manager

Kavita loves listening to music.  She’s also a fitness enthusiast–long brisk walks and going to the gym makes her stress free and happy.  She also loves getting together and spending time with her friends.

“I love the professionalism of the team members at HelpFlow. There’s so much to learn everyday and grow as part of the team.”

LISLEJOY

LISLEJOY

Quality & Performance Manager

Liz is a proud K-Drama fanatic.  You can tell her any K-Drama you can think of, its highly possible that she watched it already.

“HelpFlow is the total package: Great People, Awesome CEO, Good Benefits plus you get to show what you’re best at. Couldn’t ask for more!”

DEMETRIUS

DEMETRIUS

Agent Manager

Dem likes watching movies/TV series, eating and drinking (he loves coffee, tea and beer).  He keeps himself active by riding his bike and playing Dota 2.

“I love the challenges HelpFlow gives us.  It pushes everyone in the team to go beyond our limits. I love the people and the environment we have.”

EDWARD

EDWARD

Sales and Customer Success

Edward is an avid reader of Greek mythology. He’s also a licensed skipper, archer, and lover of old school jazz and Shakespearean performances.

“Working from home is amazing! Spreading the word about the impact an effective live chat makes is a blast.”

 

PATRICIA MAE

PATRICIA MAE

Senior Team Leader

Patricia loves to shop and try out different make ups.  She also enjoys trying out different food and watch movies during her off.

“I love that I am able to work at home while earning 3x more than a regular job here in my country. The CEO, Jon, is such an awesome boss and I love the whole team as well.”

REA VANESSA

REA VANESSA

Agent Team Leader

Vanessa loves to bond with her kid on her rest days and when she needs a bit of a stress relief from her day-to-day routine, she loves to play the drums.

“I love the way Jon (our CEO) takes good care of his employees. I also love my work mates!” 🙂

MONIQUE

MONIQUE

Agent Team Leader

Monique loves to hang and dine out with her family and friends.  She also loves reading travel blogs online.

“Everyone from the team especially the leaders are always finding ways to make the work a lot easier and smooth sailing. Working at HelpFlow is not only fun, rewarding and gratifying, it is also an opportunity to learn and grow.”

JOSSDAWN

JOSSDAWN

Resource Coordinator/Quality Team

Jossdawn is also a Fitness Coach who actively trains clients during his free time.  He’s into weightlifting, muaythai, boxing and Brazilian Jiu Jitsu.

“HelpFlow gives me the opportunity to pursue what I desire without limits.  The CEO is very active and approachable.  I can confidently say that I like our direction as a company!”

JANUS

JANUS

Chat Support SME

Janus loves to bond with her daughter during free time.  She also enjoys watching TV, cross stitching and baking.

“I love working at HelpFlow because it allows me to spend a lot of time with my family. The team is very helpful and Jon really knows how to value each one of us.”

MARK LEMUEL

MARK LEMUEL

Chat Support Agent

Mark Lemuel love to ride his motorcycle, take short trips to and fro different locations–wherever his bike may take him.  He also enjoys playing CSGO.

“The convenience of working at home, no more traveling getting to and fro a physical office. The people that make up the team of HelpFlow is AWESOME!”

WENDY

WENDY

Chat Support Agent

Wendy loves watching TV series with her family.  And if schedule permits, she grabs the opportunity to travel and explore the world.

“I love the fact that I don’t have to go out and leave my family to work.  Helpflow is the job that I have been waiting for for a long time and I couldn’t be more thankful.”

RACHELLE

RACHELLE

Chat Support Agent

Rachelle loves sports, especially basketball.  She also enjoys cooking, hanging out and talking to her family.

“The teamwork, the camaraderie, the growth path and the stability–HelpFlow made all these possible in a virtual work environment.”

KIER LEVIN

KIER LEVIN

Chat Support Agent

Kier enjoys learning new things during his spare time so he watches instructional videos to learn a skill.  I also enjoys tinkering on broken devices and celebrates whenever he fixes them.

“I like how the team helps each other by posting insights in our channel so we can all be aware on how to improve. The management is also constantly reminding us to always give our best.”

MITHCHELL MAE

MITHCHELL MAE

Chat Support Agent

Mithchell loves dancing Zumba.  She also loves to bake different kinds of pastries during her free time.

“Working online at home is the best working condition for me being as a full time mom.  I feel lucky that I got my first online job with Helpflow.”

JUDEMAR

JUDEMAR

Chat Support Agent

Judemar loves to play the guitar and listen to good music on his free time.

“What I love about Helpflow is the awesome team and how effective it operates as a virtual company with members from around the globe.”

NIKKO

NIKKO

Chat Support Agent

He loves playing basketball and Dota 2.  He enjoys spending his time bonding with his son and family.

“What I love about HelpFlow is the great team I work with from the management to my colleagues. In addition, HelpFlow offers opportunities for professional growth and advancement to its people.”

MICHAEL

MICHAEL

Chat Support Agent

Michael loves to play FPS games during his free time.

“What I love about working in HelpFlow, it’s our ability to work efficiently as a virtual team making us meet our goals in every way.”

IMMA

IMMA

Chat Support Agent

Imma’s passion is baking.  She loves everything about it.

“I love the equality and the team work that each and every member of HelpFlow have. I also love the compensation and more opportunities to come to each and every member.”

CHARLOTTE

CHARLOTTE

Chat Support Agent

Charlotte loves to play with her two babies–Brenda (a cute little Beagle) and Bailey (a very active Pomeranian).

“The CEO and my whole HelpFlow family is awesome! I love how generous the company is when it comes to giving incentives.”

DANIEL

DANIEL

Chat Support Agent

Daniel loves trekking and outdoor activities. He also enjoys playing video games.

“Given that we are working remotely, I can still feel that we are a close community. We have a great support system that we are encouraged to grow and at a very short time I have never been promoted this fast and trusted with new tasks.”

RHONA

RHONA

Chat Support Agent

Rhona likes to visit places and do fun activities with her son.  She also enjoys dining out with her family.  She’s into Facebook and Instagram and allows her to get connected with relatives and friends.

“I love how we have a structured process and how each and everyone is given an opportunity to grow with the company. I love that everyone cares and that you have flexibility when needed; I simply love the variety.”

ASIFUL

ASIFUL

Sales Assistant

Asiful loves to explore places with his motorcycle.  He also enjoys listening to music.

“I love working at HelpFlow because it gives me the opportunity to work with high performing individuals with clear communication.”

KRIS

KRIS

Paid Traffic Specialist

Kris loves biking and hiking.  Of course, he also enjoys diving into Google Analytics reports.

“I love working at HelpFlow because it gives me to the opportunity to test new ideas and work with great people.”

TOINE

TOINE

QA Reviewer

Toine loves playing badminton and volleyball.  He also teaches students on how to play those sports.  Most of the time he goes out for adventure but he can also be a stay-at-home bud spending his time with family and loved-ones.

“I love about HelpFlow is that, this is a growing company and there will be more opportunity that we all can grab. I also love the awesome people which makes working at home more fun.”

MAUREEN

MAUREEN

QA Reviewer

Maureen loves to travel and explore new places with her family.  Managing her time was never an issue because working with HelpFlow allows her to do the things she love to do and without compromising her work.

“I love how stable the company is–makes me feel secure working with HelpFlow. It is an office-like environment and the open communication is a plus-factor.”

ANGEL

ANGEL

Senior Marketing Coordinator

Angel loves to travel and explore new places.  He dreams of doing a year-long travel around the world and visit as many countries as he can.

“Working with HelpFlow has given me the opportunity to learn new things and expand my expertise as a professional.  It also allows me to achieve work-life balance.”

Do You (Really) Want To
Make Your Visitors Happy?

Making visitors happy leads to revenue (check out our stats), but making visitors happy is what matters.
If you want to make your visitors happy, we’d love to work with you.

Contact Us