24/7 Live Chat Agents For Your Website
Real-Human Live Chat Agents to answer questions, generate leads, & help your customers complete their purchases
Live Chat That Boosts Sales, Done Right!
Have you ever contacted a live chat support team that just had no idea what they were doing?
We are the ultimate live chat platform that make your customers feel the exact opposite…
+ Average Boost In Sales
+ Chats Complete
+ Revenue Produced
What We Do
Helpflow provides your online visitors with the best live chat experience. Our team is made up of trained professionals who understand your business, and can deliver truly customized chat experiences to each and every website visitor. Our high performing customer engagement process, allows us to provide quality customer service with a focus on performance that increases online revenue.
How We Learn Your Business
We (Already) Know Certain Questions Will Be Asked
We manage chat for a wide range of sites in all types of industries. After tracking 10,000’s of questions, we’ve identified a core group of questions that will get asked on any website regardless of what you sell. We’ll create answers for those during onboarding. That’s the first step…
After Launch, We (Automagically) Learn More Constantly
We constantly update our knowledge base day by day, without requiring a lot of input from you. If you reply to a customer, it updates our knowledge base. If we see a question we need an answer for, we’ll ask you and you can update the knowledge-base with just a few clicks. If you think of additional questions, you can add those to our knowledge-base easily. We’ll show you the magic during our on boarding call, but this is something that allows us to constantly learn more and help your visitors with more complex questions, without taking a lot of your time.
We Have a Data-Driven Approach to Expertise
During onboarding, we’ll bring your knowledge assets into our system (FAQ content, Wikis, and much more). Our system makes this initial information more robust, contextual, and searchable. We also conduct a unique interview that uncovers additional FAQs you may not have already created.
Even if you don’t have great FAQs and knowledge assets currently, our onboarding process will get you there.
Before Launch, We'll Discuss Deeper Questions
We’ve done a ton of new customer onboardings, so our pre-call process above is strong. But we’ll also have an onboarding call to discuss more granular details that can’t be fully provided through the onboarding system. This gets us to the point where we’re ready to launch.
Why Choose Us
Hear From Our Satisfied Customers
Mark B. – CEO, Medical Equipment Company
We want to make our website world class and hired HelpFlow to handle live chat better than we were doing. HelpFlow stepped right in and quickly become a core part of our team. I highly recommend them!
David B. – Wooden Structures and Furniture Manufacturer
I love how fast you guys react to the feedback we provide. It’s been great to see you implement things so quickly and constantly improve.
Larry G. – Owner, ATM Distributor and Processor
We’ve been working with HelpFlow for a couple of years and I feel it’s the best single investment I’ve made on the internet. They keep refining their responses so people visiting our site get helpful information and are set up nicely when we do speak to them.
Edward G. – Owner, Wheels and Tires Company
We have used HelpFlow for several months now. Prior to using them we tried live chat on our own, but we were unable to consistently provide quick responses. With HelpFlow, our Web Site customers now have access to live chat 7 days per week until midnight. The complicated questions are referred over to our inside sales team, so they can concentrate on warm leads and not routine questions. Our web site conversions have gone up consistently, clearly justify the cost of this service. I would highly recommend this service to any company selling products online.
Johnpaul M. – Owner, Company Selling Insulation Products
Great service that has most definitely increased our sales. We find most of our customers who are looking to buy from our website do so between the hours of 6pm and 9pm. This is obviously when our office is closed but with Livechat and Helpflow they continue when we stop. Assisting our customers when we are not available to do so. This Livechat feature with Helpflow also leaves my sales team free to generate bigger sales as they are not interrupted during working hours with Livechat visitors. As a result we have sales generated from Livechat and also our sales teams sales are kept separate.
Rune B. – Owner, Company Selling Gaming Peripherals
Great product! We’re constantly learning from our customers, and we’ve experienced consistent improvements to conversion rates. The HelpFlow team is engaged and committed to help you grow your business.
Jason K. - Owner, Photography Company
JP - CEO, Company Selling Teeth Guards
Chris S. - CEO, Company Selling Vaping Products
Ron P. - President, Machine Shop Tools Company
Andrew S. - Owner, Company Selling Screen Protectors
Tom O. - Owner, Company Selling Window Blinds
Ethan - Owner, Company Selling LED Lighting
Dan N. - Owner, Company Selling Golf Cart Chargers
Aaron W. - Owner, Company Selling Hearing Aids
Frank C. - Owner, Company Selling Reusable Water Bottles
Jeff R. - Owner, Company Selling Massage and Skin Care Equipment
Travis Y. - Owner, Company Selling Printing Supplies and Equipment
Kamal M. - Owner, Licensed Wine and Spirits Store
Jeff K. - Owner, Company Selling Furniture
Patrick B. - Founder, Company specializing in both popular and hard to find ID badge accessories.
Want To Discover How It Works?
Join Today’s Daily Demo And Discover How HelpFlow Users Increase Their Website Conversion Rates 10%-30% or More…