(888) 600-5761 contact@helpflow.net

Done for You Live Chat

We can chat with your visitors, answer their questions, and get them to buy.
Watch The Demo

How It Works

Prospects Already Visit Your Website

You don’t need more traffic to get more leads and sales from your website. Prospects already visit your website, but 96% of them leave without contacting you or buying (source: Advertise.com).

They Have Questions But Won’t Call You

Regardless of what you sell, it’s natural for prospects to have questions before they buy. But only the most driven prospects are going to call or email you – most will “come back later”.

We Help Them in Real-Time on Your Website

We chat with prospects while they’re on your website, which results in a much larger percentage of prospects from your existing traffic becoming leads and sales – we make it easy to ask questions.
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Regardless of what you sell, it’s natural for prospects to have questions before they buy. But only the most driven prospects are going to call or email you – most will “come back later”.

How We Learn Your Business

Our service would be absolutely useless if we couldn’t truly help your visitors.

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We (Already) Know Certain Questions Will Be Asked

We manage chat for a wide range of sites in all types of industries. After tracking 10,000’s of questions, we’ve identified a core group of questions that will get asked on any website regardless of what you sell. We’ll create answers for those during onboarding. That’s the first step…
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We Have a Data-Driven Approach to Expertise

During onboarding, we’ll bring your knowledge assets into our system (FAQ content, Wikis, and much more). Our system makes this initial information more robust, contextual, and searchable. We also conduct a unique interview that uncovers additional FAQs you may not have already created.

Even if you don’t have great FAQs and knowledge assets currently, our onboarding process will get you there.

Before Launch, We'll Discuss Deeper Questions

We’ve done a ton of new customer onboardings, so our pre-call process above is strong. But we’ll also have an onboarding call to discuss more granular details that can’t be fully provided through the onboarding system. This gets us to the point where we’re ready to launch.

After Launch, We (Automagically) Learn More Constantly

We constantly update our knowledge base day by day, without requiring a lot of input from you. If you reply to a customer, it updates our knowledge base. If we see a question we need an answer for, we’ll ask you and you can update the knowledge-base with just a few clicks. If you think of additional questions, you can add those to our knowledge-base easily. We’ll show you the magic during our on boarding call, but this is something that allows us to constantly learn more and help your visitors with more complex questions, without taking a lot of your time.

“The way they actively engage in chats has been surprisingly effective, with way more leads being generated than before. The analytics don’t lie. With the additional conversions the service pays for itself immediately.”

Patrick Barnhill

President, Specialist ID, Inc.

Below Are Stats from Real HelpFlow Customers

Chats are tracked directly within Google Analytics, which makes the ROI really simple to see.
People we chat with convert 5-10X higher than visitors that don’t chat,
and site-wide conversion rate improves by adding HelpFlow.

* In the above screenshot, we filtered out traffic that made the results even stronger but couldn’t be attributed directly to HelpFlow chat.

+35% Sitewide Conversion Rate, +49% Revenue

Immediately after launching HelpFlow, this customer’s sitewide conversion rate increased 35% and online revenue went up 49%. This happened with no change in traffic volume or sources.

+31% Sitewide Conversion Rate, +12% Revenue

Immediately after launching HelpFlow, this customer’s sitewide conversion rate increased 31% and online revenue went up 12%. This happened with no change in traffic volume or sources.

+17% Sitewide Conversion Rate, +12% Revenue

Immediately after launching HelpFlow, this customer’s sitewide conversion rate increased 17% and online revenue went up 12%. This happened with no change in traffic volume or sources.

9x conversion rate

In the first 10 days of chat service for this customer, visitors we chatted with had a 9X conversion rate vs visitors that didn’t chat.

6X Conversion Rate with Chat (20X ROI)

In just 7 days of chatting for this customer, we had a 6X conversion rate with visitors we chatted with vs visitors that didn’t chat. They get about 1000 website visits per day, so the ROI on cost on our chat service is almost 20X.

$82,505 in Sales in 30 Days (40x ROI)

This customer is on a higher traffic HelpFlow plan, but still generated 40x ROI on the cost of our service. Conversion rate for visitors we chatted with is 14x+ higher than visitors that don’t chat. Visitors that we chatted with generated $82,505 in sales in 30 days.

7X Conversion Rate with Chat

In the first 2 weeks of chat service for this customer, visitors we chatted with had a 7X conversion rate vs visitors that didn’t chat.7X Conversion Rate with Chat7X Conversion Rate with Chat

Don’t Believe Us, Ask Our Customers

Below are happy customers that vouch for our service.

We wanted to make our website world class and hired HelpFlow to handle live chat better than we were doing. HelpFlow stepped right in and quickly become a core part of our team. I highly recommend them!

Mark Brinkerhoff

CEO, CPAP USA

I’m very impressed with HelpFlow’s dedication to providing an excellent chat service for our customers. Their chat agents put in a very good effort to provide helpful answers. Each time I gave them feedback for improvement, they responded quickly and immediately integrated the suggestions into their responses. They’re on the ball and constantly improving! JP

Owner, Pro Teeth Guard

I love how fast you guys react to the feedback we provide. It’s been great to see you implement things so quickly and constantly improve.

David Bunker

Marketing Director, Western Timber Frame

 

Or Ask People We Chatted With

These are product reviews on our customer websites that mention our chat team.

The (PRODUCT) is awesome! It’s a great product, and the chat function on (WEBSITE) helped my decision. Free shipping is nice too, it’s like shopping locally. I will recommend (WEBSITE).

Visitor We Chatted With

As soon as I logged in, I was greeted by a chat box asking if I needed help. I am normally very annoyed by this sort of experience, but the tone of the initial message was extremely welcoming. In the end, I found (CHAT AGENT) to be very pleasant and he answered all my questions promptly.

Visitor We Chatted With

Thank you. Your ‘Ask us a Question’ box came in most handy when I still had a few additional questions. I’d also like to add I appreciate that the ‘Ask us a Question’ box and representative are introduced without being obtrusive.

Visitor We Chatted With

Watch the Online Demo Video

Pricing Based on Website Traffic

Pricing is a flat fee based on your website traffic level. You’ll see why that is better for ROI than a cost per chat or cost per lead model on our demo call.