Prospects Already Visit Your WebsiteYou don’t need more traffic to get more leads and sales from your website. Prospects already visit your website, but 96% of them leave without contacting you or buying (source: Advertise.com).
They Have Questions But Won’t Call YouRegardless of what you sell, it’s natural for prospects to have questions before they buy. But only the most driven prospects are going to call or email you – most will “come back later”.
We Help Them in Real-Time on Your WebsiteWe chat with prospects while they’re on your website, which results in a much larger percentage of prospects from your existing traffic becoming leads and sales – we make it easy to ask questions.
Our service would be absolutely useless if we couldn’t truly help your visitors.
We (Already) Know Certain Questions Will Be AskedWe manage chat for a wide range of sites in all types of industries. After tracking 10,000’s of questions, we’ve identified a core group of questions that will get asked on any website regardless of what you sell. We’ll create answers for those during onboarding. That’s the first step…
We Have a Data-Driven Approach to Expertise
During onboarding, we’ll bring your knowledge assets into our system (FAQ content, Wikis, and much more). Our system makes this initial information more robust, contextual, and searchable. We also conduct a unique interview that uncovers additional FAQs you may not have already created.
Even if you don’t have great FAQs and knowledge assets currently, our onboarding process will get you there.
Before Launch, We'll Discuss Deeper Questions
We’ve done a ton of new customer onboardings, so our pre-call process above is strong. But we’ll also have an onboarding call to discuss more granular details that can’t be fully provided through the onboarding system. This gets us to the point where we’re ready to launch.
After Launch, We (Automagically) Learn More ConstantlyWe constantly update our knowledge base day by day, without requiring a lot of input from you. If you reply to a customer, it updates our knowledge base. If we see a question we need an answer for, we’ll ask you and you can update the knowledge-base with just a few clicks. If you think of additional questions, you can add those to our knowledge-base easily. We’ll show you the magic during our on boarding call, but this is something that allows us to constantly learn more and help your visitors with more complex questions, without taking a lot of your time.
“The way they actively engage in chats has been surprisingly effective, with way more leads being generated than before. The analytics don’t lie. With the additional conversions the service pays for itself immediately.”Patrick Barnhill
Below Are Stats from Real HelpFlow Customers
Chats are tracked directly within Google Analytics, which makes the ROI really simple to see.
People we chat with convert 5-10X higher than visitors that don’t chat,
and site-wide conversion rate improves by adding HelpFlow.
+35% Sitewide Conversion Rate, +49% Revenue
Immediately after launching HelpFlow, this customer’s sitewide conversion rate increased 35% and online revenue went up 49%. This happened with no change in traffic volume or sources.
+31% Sitewide Conversion Rate, +12% Revenue
Immediately after launching HelpFlow, this customer’s sitewide conversion rate increased 31% and online revenue went up 12%. This happened with no change in traffic volume or sources.
+17% Sitewide Conversion Rate, +12% Revenue
Immediately after launching HelpFlow, this customer’s sitewide conversion rate increased 17% and online revenue went up 12%. This happened with no change in traffic volume or sources.
9x conversion rateIn the first 10 days of chat service for this customer, visitors we chatted with had a 9X conversion rate vs visitors that didn’t chat.
6X Conversion Rate with Chat (20X ROI)In just 7 days of chatting for this customer, we had a 6X conversion rate with visitors we chatted with vs visitors that didn’t chat. They get about 1000 website visits per day, so the ROI on cost on our chat service is almost 20X.
$82,505 in Sales in 30 Days (40x ROI)This customer is on a higher traffic HelpFlow plan, but still generated 40x ROI on the cost of our service. Conversion rate for visitors we chatted with is 14x+ higher than visitors that don’t chat. Visitors that we chatted with generated $82,505 in sales in 30 days.
7X Conversion Rate with ChatIn the first 2 weeks of chat service for this customer, visitors we chatted with had a 7X conversion rate vs visitors that didn’t chat.7X Conversion Rate with Chat7X Conversion Rate with Chat
We wanted to make our website world class and hired HelpFlow to handle live chat better than we were doing. HelpFlow stepped right in and quickly become a core part of our team. I highly recommend them!Mark Brinkerhoff
I love how fast you guys react to the feedback we provide. It’s been great to see you implement things so quickly and constantly improve.David Bunker
Or Ask People We Chatted With
These are product reviews on our customer websites that mention our chat team.
The (PRODUCT) is awesome! It’s a great product, and the chat function on (WEBSITE) helped my decision. Free shipping is nice too, it’s like shopping locally. I will recommend (WEBSITE).Visitor We Chatted With
As soon as I logged in, I was greeted by a chat box asking if I needed help. I am normally very annoyed by this sort of experience, but the tone of the initial message was extremely welcoming. In the end, I found (CHAT AGENT) to be very pleasant and he answered all my questions promptly.Visitor We Chatted With
Thank you. Your ‘Ask us a Question’ box came in most handy when I still had a few additional questions. I’d also like to add I appreciate that the ‘Ask us a Question’ box and representative are introduced without being obtrusive.Visitor We Chatted With